Service Desk/Maintenance Coordinator

Adore Recruitment; Southend-on-Sea; On-site; GBP 80,000 - 100,000; Full time

Job summary

A property management company in Southend seeks a Service Desk / Maintenance Coordinator to serve as the first point of contact for customers. Responsibilities include coordinating repairs, handling client communications, and ensuring smooth operations. Ideal candidates should have experience in customer service and strong communication skills. This full-time role includes some Saturday work, and own transport is necessary due to location.

Qualifications

• Previous experience in a helpdesk or telephone-based customer service role.
• Confident relationship builder with excellent communication skills.
• Own transport required due to the office location.

Responsibilities

• Act as first point of contact for customers.
• Coordinate repairs and services with subcontractors.
• Handle inbound telephone enquiries professionally.

Skills

Customer service experience

Administration skills

Excellent communication skills

Professional telephone manner

Relationship building

Job description

Overview

Service Desk / Maintenance Coordinator – Southend

Full-time | Office based – Permanent | Growing Property Company

£26,500 upwards depending on experience.

The Role

As a Coordinator, you will be shown how to act as the first point of contact for customers, handling day-to-day maintenance requirements with professionalism and care. You’ll be responsible for ensuring smooth communication between clients, trades and subcontractors, while keeping everything organised and on track.

Key Responsibilities

• Communicating with clients
• Coordinating diaries, planning repairs and services
• Liaising with subcontractors to arrange works
• Handling inbound telephone enquiries in a professional manner
• Logging calls and updating information on the database system
• Keeping clients updated throughout the process

About You

• Previous experience in a helpdesk, service desk, or telephone-based customer service role is ideal
• Experience of dealing with customers over the phone
• Administration skills and computer literacy
• Confident relationship builder with excellent communication skills
• Professional telephone manner
• Own transport required due to the office location or on the 23A Southend bus route

Working Pattern

Full-time role, office based. Includes one Saturday per month (1–3pm), with a Friday afternoon off when this is worked.

Apply or Enquiries

To apply, please contact Claire on 01268 971950 / 07930 381354 or email your CV to [e-mail]. Please do not apply through messenger.