Service Desk Engineer (Nights) - Systems Integrator

Hamilton Barnes Associates Limited; United Kingdom; Remote; GBP 38,000 - 45,000; Full time

Job summary

A growing technology services provider is seeking a Service Desk Engineer (Nights) to provide seamless IT support. In this fully remote role, you will handle service requests and troubleshoot technical issues, ensuring high service delivery standards. Ideal candidates will have a strong MSP background and the ability to work independently under pressure. The company offers paid certifications and values the right fit over a perfect CV.

Benefits

Paid certifications with in-house trainer support

Regular team events

Collaborative culture

Qualifications

• Strong MSP background essential.
• Experience in service desk or IT support environments.
• Ability to manage pressure while supporting senior clients.

Responsibilities

• Provide 2nd line+ support.
• Troubleshoot various technical issues.
• Support senior finance clients directly.
• Collaborate with a global remote team.

Skills

IT support experience

Problem-solving skills

Interpersonal skills

Ability to work independently

Education

AZ/MS-900 certification (willingness to obtain)

Job description

Ready to keep systems running smoothly?

Join a growing technology services provider as a Service Desk Engineer (Nights) and be part of a team that ensures seamless IT support for clients across industries. The role involves handling service requests, troubleshooting technical issues, monitoring systems, and maintaining strong service delivery standards during weekend operations. The team is seeking someone with experience in IT support or service desk environments, strong problem-solving skills, and the ability to work independently under pressure.

Make your next move. Apply now!

Responsibilities

• 2nd line+ support (no juniors)
• Troubleshoot a range of issues – quick research is fine
• Directly support senior finance clients (CEOs, VPs)
• Work calmly and professionally under pressure
• Collaborate with a remote global team (UK, Scotland, South Korea)

Requirements

• Strong MSP background – essential
• Ability to work independently without constant escalation
• Excellent interpersonal and customer-handling skills
• Willingness to gain AZ/MS-900 certification (funded by the company)

Benefits

• Paid certifications with in-house trainer support
• Fully remote role
• Social, collaborative culture with regular team events
• A company that values the right person over the perfect CV

Salary

• Up to £45,000 (DOE)