Service Desk Engineer - IT Support & SLA Champion

London, ENGLAND; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading technology solutions provider is seeking an IT Support Specialist to provide technical assistance and support. You will triage contacts, troubleshoot incidents, and ensure customer satisfaction. The ideal candidate has at least 2 years of IT support experience and excellent problem-solving skills. Join a collaborative team that's on the cutting edge of technology innovation in the healthcare sector.

Qualifications

• A minimum of 2 years experience in IT support.
• ITIL Foundation certification (desirable).
• Professional qualification such as CompTIA A+ Core (desirable).

Responsibilities

• Responding to customer incidents and requests.
• Ensuring incidents and requests are resolved within SLA.
• Administration of the problem management process.
• Ticket management within the Service Management Tool.
• Focusing on the customer experience during all interactions.

Skills

Excellent troubleshooting skills

Good working knowledge of Windows 7, 10, Windows Server, Active Directory, and Exchange

Understanding of networking and troubleshooting hardware issues

Competent PC usage skills

Previous experience in a technical service desk

Health-care experience

Job description

A leading technology solutions provider is seeking an IT Support Specialist to provide technical assistance and support. You will triage contacts, troubleshoot incidents, and ensure customer satisfaction. The ideal candidate has at least 2 years of IT support experience and excellent problem-solving skills. Join a collaborative team that's on the cutting edge of technology innovation in the healthcare sector.