Service Desk Engineer

Electus Recruitment Solutions; Swindon; On-site; GBP 30,000 - 40,000; Full time

Job summary

A recruitment agency is seeking a proactive Service Desk Support Engineer to provide 24/7 support for end-users in Swindon. The role demands delivering high-quality technical support, troubleshooting IT issues, and maintaining operational efficiency. Ideal for candidates who thrive in fast-paced environments. Flexibility for night and weekend shifts is essential. This is an exciting opportunity to ensure optimal performance of IT systems and services.

Qualifications

• Proactive and customer-focused with excellent communication skills.
• Ability to troubleshoot and resolve IT issues effectively.
• Comfortable working in a fast-paced, rotational shift environment.

Responsibilities

• Serve as the primary point of contact for IT inquiries and incidents.
• Troubleshoot and resolve issues related to various IT tools.
• Document all support requests and resolutions accurately.
• Contribute to the development of internal knowledge base articles.

Job description

Service Desk Support Engineer Job Description

Our client is seeking a proactive and customer-focused Service Desk Support Engineer to join their team in providing 24 / 7 / 365 support for end users. The ideal candidate will be responsible for delivering high-quality technical support, troubleshooting and resolving IT issues, and ensuring minimal downtime for users, no matter the time of day. This is an exciting opportunity for someone who thrives in a fast-paced environment and is dedicated to ensuring the optimal performance of IT systems and services.

Working Hours

This role requires the ability to work in a 24 / 7 / 365 rotational shift pattern, including nights, weekends, and public holidays. Flexibility and a positive attitude are essential for success in this role.

Key Accountabilities / Responsibilities

• Serve as the primary point of contact for all IT-related inquiries and incidents from end-users via phone, email, or ticketing system.
• Troubleshoot and resolve issues related to operating systems, applications, printers, networks, and other IT-related tools.
• Document all support requests and resolutions in the ticketing system, ensuring accuracy and completeness.
• Contribute to the development of internal knowledge base articles and user guides to improve self-service and troubleshooting.

Communicate with end-users to update them on the status of...