Service Desk Engineer

Bet365; Manchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading online gaming company in Manchester is seeking a Service Desk Engineer. You will be the main contact for users for incident resolutions and service requests, ensuring employees have necessary resources. The role requires effective communication skills and offers opportunities for professional growth in a fast-paced environment.

Responsibilities

• Act as the single point of contact for users for incident resolutions and service requests.
• Communicate effectively over calls and Live Chat to troubleshoot and capture information.
• Ensure employees have the necessary equipment and resources to perform their roles.

Job description

As a Service Desk Engineer, you will act as the single point of contact for all users for incident resolutions and service requests.

We are a technical Service Desk that provides support to our employees all over the world. From incident resolution to request fulfilment, you will be responsible for ensuring that employees have the necessary equipment and resources to perform their roles.

You will be required to communicate effectively over calls and Live Chat to troubleshoot, capture information and escalates as required, in line with Business processes.

The Service Desk is a fast paced team that offers a variety of development opportunities. We hire people with a broad range of technical and customer focused skills to allow us to respond to all technological challenges.