Service Desk Coordinator: Growth Path in Security Tech

Reliance High-Tech; Bracknell; On-site; GBP 26,000 - 36,000; Full time

Job summary

Reliance High-Tech in Bracknell is seeking a Service Desk Coordinator/Administrator to manage reactive faults, planned maintenance and service requests for CCTV, access control, intruder alarms and related security systems. You will coordinate calls, prioritise tickets and ensure high levels of customer satisfaction.

You will act as a key contact for customers, schedule engineers, and support SLA reporting while maintaining up-to-date knowledge bases and contributing to process improvements.

Qualifications

• Strong organisational and prioritisation skills.
• Can-do attitude, curiosity and willingness to learn.
• Experience in a technical helpdesk environment.
• Experience coordinating field engineers or service teams.
• Understanding CCTV, access control, intruder alarms, and basic networking.
• Experience with monitored security systems or ARCs.

Responsibilities

• Coordinate and prioritise service calls and open tickets.
• Allocate work to field engineers and subcontractors.
• Act as escalation point for critical incidents.
• Provide timely communication to customers and internal stakeholders.
• Monitor SLAs and maintain knowledge base and documentation.

Skills

Organisational skills

Prioritisation

Can-do attitude

Curiosity

Learning mindset

Job description

Reliance High-Tech in Bracknell is seeking a Service Desk Coordinator/Administrator to manage reactive faults, planned maintenance and service requests for CCTV, access control, intruder alarms and related security systems. You will coordinate calls, prioritise tickets and ensure high levels of customer satisfaction.

You will act as a key contact for customers, schedule engineers, and support SLA reporting while maintaining up-to-date knowledge bases and contributing to process improvements.