Service Desk Coordinator

Mitie; Scotland; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading service provider in the United Kingdom is seeking an Apprentice Service Desk Coordinator. The role involves completing apprenticeship coursework, supporting the Service Desk team, scheduling work, and maintaining communication with stakeholders. Ideal candidates will possess a can-do attitude, good IT skills, and a willingness to learn. This is an excellent opportunity for development in a dynamic environment.

Qualifications

• Commitment to completing the apprenticeship course.
• Ability to interact with colleagues and external stakeholders.
• Work effectively under pressure in a diverse environment.

Responsibilities

• Complete all Apprentice course work within set timelines.
• Learn all aspects of the Service Desk Coordinator role.
• Schedule and plan work for engineers and subcontractors.
• Update jobs on Maximo CAFM system.
• Ensure Purchase Orders for contracted works are correctly raised.
• Monitor mailbox and respond to incoming emails.
• Communicate regularly via Teams calls and emails.

Skills

Willingness to learn

Good IT skills

Ability to communicate effectively

Flexible, can-do attitude

Teamwork

Problem-solving using technology

Job description

Job objectives and responsibilities

• To complete all Apprentice course work within the timelines set
• To attend and actively participate in all apprentice review meetings
• To provide general helpdesk and administration support as required by the contract

Main duties

• To learn all aspects of the Service Desk Coordinator role
• Scheduling and planning works for engineers and sub-contractors
• Updating jobs on Maximo CAFM system and use of Click planning platform
• Ensure Purchase Orders for all contracted works are correctly raised and approved for payment
• Monitoring the mailbox and ensuring that all incoming emails are dealt with
• Review all certification, worksheets and contractor reports to capture any remedial works required
• Working with Service Desk Supervisor / Operations Manager / Contract Manager to provide any support they require, including providing Management Information for customer reports
• Prepare quotations as required
• Regular communications - both via Teams call and Emails
• Able to build good working relationships with internal and external stakeholders
• Attaching certification, purchase orders, documentation as required into Maximo

What we are looking for

• Willingness to learn and develop into the role
• Commitment to completing the apprenticeship course
• Possess good IT skills.
• Flexible, can do attitude
• Have the ability to interact and communicate as appropriate with their audience, which will encompass colleagues, engineers, contract and performance managers and third party suppliers.
• Work effectively under pressure within a busy and diverse environment.
• Show a creative approach to analysing and solving problems using technology and reported information.
• Adhere to process and compliance requirements.
• Work well as part of a team