Service Desk Coordinator

Daniel Owen Ltd; London; On-site; GBP 28,000 - 32,000; Full time

Job summary

A facilities management company based in East London is seeking a Service Desk Coordinator to manage scheduling and task assignments for engineers. The role involves handling emergency response and workload management while utilizing CAFM systems like JobLogic. Ideal candidates will demonstrate strong multitasking abilities and prior experience in facilities coordination. The company offers a competitive salary and enhanced private healthcare.

Benefits

Competitive salary

Enhanced private healthcare

Team socials and WeWork office space

Qualifications

• Previous experience in a facilities coordination role is desirable.
• Experience in customer-facing FM/Ops roles is a plus.
• Ability to work under pressure and make quick decisions.

Responsibilities

• Plan and assign tasks to engineers and subcontractors for efficiency.
• Act as the first point of contact for emergency response.
• Manage daily workload and ensure completion within SLA targets.
• Use CAFM systems to monitor tasks and produce reports.
• Liaise with clients and facilities team for effective communication.
• Diagnose technical issues and assign appropriate priorities.

Skills

Multitasking

Customer service skills

Technical issue diagnosis

Tools

CAFM systems

JobLogic

Job description

Service Desk Coordinator

Permanent

Based in East London

£28-32K per annum dependent on experience

Key responsibilities

• Scheduling work: Plan and assign tasks to engineers and subcontractors, optimising for efficiency and response times.
• Emergency response: Act as a first point of contact for client-reported emergencies and oversee engineer attendance.
• Workload management: Take ownership of the daily workload, manage the completion of both preventative and reactive tasks, and ensure work is completed within set Service Level Agreement (SLA) targets.
• System and data management: Use CAFM systems (JobLogic experience is a HUGE benefit) to manage tasks, monitor completion, and produce monthly performance reports.
• Communication: Liaise with both clients and the facilities team.
• Technical assistance: Help diagnose technical issues to ensure work orders are assigned the correct "P" (Priority escalations) code and have the right level of technical ability assigned.

Experience

• Previous experience in facilities coordination role is greatly desired. Customer-facing FM/Ops role is beneficial.
• Proficiency in CAFM property management systems is highly valued. JobLogic experience will be a huge benefit as this CAFM system is what we currently use.
• Ability to multitask; self-started; scrappy; resilient; ability to work under pressure; make effective decisions quickly.

Benefits

• Competitive salary
• Enhanced private healthcare
• Amazing team; loads of team socials; WeWork office space