Service Desk Coordinator

Mitie Cleaning & Hygiene Services; Glasgow; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading facilities management company in Glasgow seeks an Apprentice Service Desk Coordinator. This role offers training in service desk operations, scheduling, and administration support. Applicants should demonstrate a willingness to learn, good IT skills, and the ability to communicate effectively. Join us for a rewarding career with strong development opportunities and various employee benefits.

Benefits

Virtual GP access

Financial wellbeing assistance

High street discounts

Cycle-to-work scheme

Cash prizes through employee recognition

Qualifications

• Commitment to completing the apprenticeship course.
• Ability to work effectively in a busy and diverse environment.
• Adherence to process and compliance requirements.

Responsibilities

• Learn all aspects of the Service Desk Coordinator role.
• Schedule and plan work for engineers and subcontractors.
• Update jobs on the Maximo CAFM system and Click planning platform.
• Monitor the mailbox and ensure all emails are addressed.
• Prepare Quotations as required.

Skills

Willingness to learn and develop

Good IT skills

Flexible, can-do attitude

Ability to interact and communicate

Ability to work under pressure

Analytical problem-solving using technology

Teamwork

Job description

Job Objectives And Responsibilities

To complete all Apprentice course work within the timelines set.

To attend and actively participate in all apprentice review meetings.

To provide general helpdesk and administration support as required by the contract.

Main duties

To learn all aspects of the Service Desk Coordinator role.

Scheduling and planning works for engineers and sub-contractors.

Up‑dating jobs on Maximo CAFM system and use of Click planning platform.

Ensure Purchase Orders for all contracted works are correctly raised and approved for payment.

Monitoring the mailbox and ensuring that all incoming emails are dealt with.

Review all certification, worksheets and contractor reports to capture any remedial works required.

Working with Service Desk Supervisor / Operations Manager / Contract Manager to provide any support they require, including providing Management Information for customer reports.

Prepare Quotations As Required.

Regular communications – both via Teams call and Emails.

Able to build good working relationships with internal and external stakeholders.

Attaching Certification, Purchase Orders, Documentation As Required Into Maximo.

What we are looking for

• Willingness to learn and develop into the role
• Commitment to completing the apprenticeship course
• Possess good IT skills.
• Flexible, can do attitude
• Have the ability to interact and communicate as appropriate with their audience, which will encompass colleagues, engineers, contract and performance managers and third party suppliers.
• Work effectively under pressure within a busy and diverse environment.
• Show a creative approach to analysing and solving problems using technology and reported information.
• Adhere to process and compliance requirements.
• Work well as part of a team.

Benefits

We offer a virtual GP on hand for you and members of your household, so you can get expert advice by video or phone without having to leave your home. We provide financial wellbeing assistance through our Salary Finance scheme, including the option to access 50% of your earned pay before payday for a small fee, as well as competitive loans.

Through our flexible lifestyle benefits platform, Choices, you may purchase up to five extra days’ holiday each year, buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost.

You have access to high street discounts from thousands of well‑known retailers, gyms and more via the MiDeals platform, a cycle‑to‑work scheme, life cover of up to four times your salary, enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan.

Employees are recognised with Mitie Stars, with cash prizes up for grabs each month and a chance to win a top prize of £10,000 at year end.

Training and development opportunities are abundant to help you progress your career.

Inclusion and Accessibility

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition and need us to make reasonable adjustments, changes, or do anything differently during the recruitment process, please let us know by emailing Ritik Gupta at [e-mail].

Company Overview

Since 1987, Mitie has employed 76,000 people worldwide. We are the UK’s leading facilities management and professional services company, serving household names in banking, critical government sites, hospitals, schools, and more.

Join our Mitie Team

Together, our diversity makes us stronger.