Service Desk Co-Ordinator (5896)

Murray Recruitment; Glasgow; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading Facilities Management provider is seeking a Service Desk Coordinator to manage the planned preventative maintenance process. This full-time, office-based role requires strong organizational and customer service skills, with a salary of up to £28,000. You will coordinate with engineers and subcontractors while ensuring compliance with standards. Benefits include 25 days holiday, a pension scheme, and additional flexible benefits.

Benefits

25 days holiday plus 8 statutory holidays

Pension scheme

Share scheme

Employee discount scheme

Additional flexible benefits

Responsibilities

• Schedule and plan planned maintenance works.
• Liaise with subcontractors to arrange PPMs.
• Communicate with customers to confirm visits and access requirements.
• Conduct PPM reviews to ensure compliance with standards.
• Manage general PPM administration.
• Provide cover for the Service Desk team during absence.

Skills

Strong working knowledge of MS Office

Proven customer service skills

Previous experience in scheduling maintenance

Ability to work independently

Team player

Excellent attention to detail

Strong organisational skills

Job description

Role Overview

This is a fantastic opportunity to join a UK-leading Facilities Management provider as a key member of their busy service desk team. This is a full-time, office-based role reporting to the Service Desk Manager and Supervisor. The successful candidate will be responsible for managing the planned preventative maintenance (PPM) process, ensuring contractual priorities and deadlines are met through efficient coordination with engineers and subcontractors.

Key Responsibilities

• Schedule and plan planned maintenance works.
• Liaise with subcontractors to arrange PPMs.
• Communicate with customers to confirm visits and access requirements.
• Conduct PPM reviews to ensure compliance with standards and client specifications.
• Manage general PPM administration, including asset changes and contract updates.
• Provide cover for the wider Service Desk team during absence.

Skills & Experience

• Strong working knowledge of MS Office, particularly Word and Excel.
• Proven customer service skills within scheduling, planning, or helpdesk environments.
• Previous experience in scheduling planned maintenance works.
• Ability to work independently and use own initiative.
• A team player with a flexible and adaptable approach.
• Solution-focused with excellent attention to detail and strong organisational skills.

Offering

• Salary up to £28,000.00 depending on experience.
• Office-based, full-time, permanent role: Monday to Friday, 40 hours between 8am – 5pm.
• 25 days holiday plus 8 statutory holidays.
• Pension scheme.
• Share scheme.
• Employee discount scheme.
• Additional flexible benefits.