Service Desk Anaylst (Fixed Term - Maternity Cover)

Selco Builders Warehouse; Park Central; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading builders warehouse in the UK is seeking an individual to manage critical processes with a strong focus on customer service. The role involves working in a busy commercial environment and requires effective teamwork to deliver high-quality support. Candidates should have experience managing issues and dealing with stakeholders at various levels. The position offers a range of benefits including discounts, health plans, and professional development opportunities.

Benefits

Colleague Discount

Holiday Buy Scheme

Paid Volunteer Leave

Enhanced Family Leave Pay

Free Breakfast

Apprenticeships & Career Development

Refer a Friend Bonus

Enhanced Pension Scheme

EarlyPay

Profit-Based Bonus Scheme

ShareSave Scheme

Retail & Leisure Discounts

Health Cash Plan

Employee Assistance Programme

Life Assurance

Gym Discounts

Cycle to Work Scheme

Qualifications

• Experience in managing issues in a busy commercial environment.
• Demonstrable experience dealing with customers and stakeholders.
• Experience working to strict SLAs.

Responsibilities

• Provide world-class service to customers.
• Collaborate with support teams and service providers.

Skills

Customer service orientation

Teamwork

Managing commercial processes

Job description

The Job

• Experience of managing issues and problems in a busy commercial environment for business-critical processes.
• Demonstrable experience of dealing with customers and stakeholders at all levels.
• Experience of working to strict SLA's and escalating as appropriate.
• Demonstrate strong teamwork ethics, working effectively with all other members of our support teams and third-party service providers to achieve the required levels of support to the business.
• Professional, flexible, receptive, informed, and positive at all times to ensure the delivery of a “world class” service.
• Customer service orientated skills essential.
• The contracted hours for this role are 37 or more.

Rewards & Benefits

At Selco Builders Warehouse, we believe in rewarding our colleagues with a benefits package that truly makes a difference. Here’s what you’ll enjoy when you join our team:

Work-Life Balance & Extras

• Colleague Discount – Enjoy discounts at Selco and other Grafton Group businesses to help with home improvements.
• Holiday Buy Scheme – Purchase extra holiday and spread the cost over 12 months.
• Paid Volunteer Leave – Take time off to give back to a cause close to your heart.
• Enhanced Family Leave Pay – Extra support for maternity, paternity, adoption, and fertility treatments.
• Free Breakfast – Start your day right with access to our in-store and office pantries.
• Apprenticeships & Career Development – Learn, grow, and take your career to the next level.
• Refer a Friend Bonus – Know someone great? Earn a bonus when they join our team.

Financial Benefits

• Enhanced Pension Scheme – We match every 1% above the statutory 5% that you contribute.
• EarlyPay – Access your earned wages before payday when you need them.
• Profit-Based Bonus Scheme – We work hard and celebrate success with quarterly and yearly bonuses.
• ShareSave Scheme – Share in the success you help create! Save from just £5 a month and have the option to become a Grafton Group Plc shareholder.
• Retail & Leisure Discounts – Save on groceries, restaurants, cinema tickets, theme parks, utilities and more!

Health & Wellbeing

• Health Cash Plan – We cover the cost of a plan that lets you claim cash back on everyday medical treatments like dental, optical, and prescriptions. Plus, access video consultations with a GP.
• Employee Assistance Programme – Free and confidential support, including counselling, financial guidance, and legal advice.
• Life Assurance – Protection for your loved ones should the unexpected happen.
• Gym Discounts – Save up to 25% at hundreds of health clubs nationwide.
• Cycle to Work Scheme – Get a new bike and accessories through salary sacrifice, saving on tax and making commuting easier!

About Us

Looking to build a career with a company that’s proud to support the nation’s tradespeople? At Selco Builders Warehouse, we’re always on the lookout for enthusiastic, down-to-earth individuals who bring a positive, team-first attitude to everything they do!

We’re a well-established name in the industry with a strong store network across the UK—and we’re continuing to invest in our people, our business, and our future. It’s a busy, fast‑paced environment where no two days are the same, but you’ll be surrounded by great colleagues and backed by a superb reward and benefits package.

We’re committed to being a truly inclusive employer. That means creating a workplace where everyone feels welcome, respected, and able to thrive—regardless of background or experience. Health and Safety remains our top priority, and we’ll always support our colleagues in doing their best work, safely.