Service Desk Analyst with Cloud Training

IntaPeople Limited; Bridgend; On-site; GBP 28,000 - 31,000; Full time

Job summary

A leading IT provider in South Wales is looking for two Service Desk Engineers to support their clients. This role offers a pathway into Cloud technology, with hands-on experience with Microsoft 365 and Azure. Ideal candidates will have 1st Line support experience and a genuine interest in learning Cloud technologies like Azure and AWS. The position provides a personal training plan, a positive work culture, and comprehensive benefits including a competitive salary and bonus.

Benefits

Career progression opportunities

5% bonus

Private health insurance

25 days holiday

Cycle scheme

Qualifications

• Experience in a 1st line support role or similar IT position.
• Interest in Cloud technology, particularly Azure and AWS.
• Strong communication and troubleshooting abilities.

Responsibilities

• Serve as the first point of contact for customer IT issues.
• Manage user accounts in Microsoft 365 and Azure.
• Assist with basic Azure queries while learning on the job.
• Participate in daily checks and troubleshooting.

Skills

1st Line support experience

Genuine interest in Cloud tech

Good communication skills

Problem-solving skills

Tools

Microsoft 365

Azure Entra

Job description

Superb IT Support Role With Fast-Track Cloud Progression | Cardiff, South Wales (full time on-site initially)

£30k–£33k + Bonus + 25 Days Holiday + Training Plan

Looking to break into Cloud tech but stuck on the helpdesk? If you already have a keen interest in Azure and/or AWS this could be your way out!

Our client is a leading IT provider and is seeking two Service Desk Engineers to support their external clients— but you won’t stay as 1st / 2nd Line Service Desk Engineers for long. You’ll get hands‑on with Microsoft 365, Azure, and AWS environments from day one. You’ll be mentored, trained, and guided into Cloud roles – this is the springboard.

What you’ll do:

• Be the first port of call for customer IT issues (hardware, software, Microsoft 365).
• Help manage user accounts in Microsoft 365 & Azure Entra.
• Support with basic Azure queries – you’ll learn the rest on the job.
• Get involved in daily checks, ticketing, troubleshooting, and more.

What we’re looking for:

• 1st Line support experience (or similar IT role).
• You must already be able to show a genuine interest in Cloud tech – you want to learn Azure/AWS and ideally have started your own journey towards this with home learning or study
• Good communication and problem-solving skills.

What you’ll get:

• Fast-track Cloud career progression – with a personal training plan.
• Great culture, South Wales HQ (mainly onsite at this level but this will become a hybrid role as you progress into more senior positions)
• £28k–£31k + 5% bonus, pension, private health, cycle scheme, and 25 days hols.

This part is important: You must be UK-based for at least 5 years (Security Clearance eligibility required).

If you're currently in a 1st line role and would like to find a role with clear progression please apply now for more details, thanks!