Service Desk Analyst – Microsoft Stack, L1/L2 (On-site)

Wolviston Management Services; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-established IT service provider in the UK is looking for a Service Desk Analyst to be the first point of contact for IT support. The role involves providing both Level 1 and Level 2 assistance, troubleshooting hardware/software issues, and supporting users in a Microsoft-based environment. Candidates should have previous experience in IT support, strong knowledge of Microsoft technologies, and a customer-oriented mindset. Competitive salary and benefits are offered, along with opportunities to develop into higher-level roles.

Benefits

Exposure to modern Microsoft environment

Supportive team culture

Opportunity for career advancement

Qualifications

• Previous experience in a Service Desk / IT Support role (L1 or L2).
• Strong working knowledge of the Microsoft stack.
• Ability to troubleshoot hardware and software issues.

Responsibilities

• Provide 1st and 2nd line support to internal users.
• Log, manage, and resolve tickets via the service desk.
• Support Microsoft technologies including Windows and Office applications.

Skills

Service Desk / IT Support experience

Strong working knowledge of Microsoft stack

Confidence in customer service

Ability to prioritize tasks

Tools

Windows 10/11

Microsoft 365

Active Directory

Azure AD

Job description

A well-established IT service provider in the UK is looking for a Service Desk Analyst to be the first point of contact for IT support. The role involves providing both Level 1 and Level 2 assistance, troubleshooting hardware/software issues, and supporting users in a Microsoft-based environment. Candidates should have previous experience in IT support, strong knowledge of Microsoft technologies, and a customer-oriented mindset. Competitive salary and benefits are offered, along with opportunities to develop into higher-level roles.