Service Desk Analyst: Kickstart 1st-Line IT Support

Sopra Steria Careers; Farnborough; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading IT service provider is seeking Service Desk Analysts in Farnborough. This role involves delivering 1st Level support for various technical queries, including resetting passwords and processing access requests. Candidates should possess outstanding customer service skills and a willingness to learn and adapt in a new team. This is a great opportunity for career growth as the team evolves, and early members will play a significant role in shaping the team's future direction.

Qualifications

• Experience in IT service management is preferred.
• Strong customer service orientation is required.

Responsibilities

• Provide 1st Level support for technical queries.
• Take ownership of complex queries and learn from resolutions.

Skills

Customer service skills

IT service management knowledge

Job description

A leading IT service provider is seeking Service Desk Analysts in Farnborough. This role involves delivering 1st Level support for various technical queries, including resetting passwords and processing access requests. Candidates should possess outstanding customer service skills and a willingness to learn and adapt in a new team. This is a great opportunity for career growth as the team evolves, and early members will play a significant role in shaping the team's future direction.