Service Desk Analyst: Hybrid IT Support Specialist

Clancy; Harefield; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A family-owned construction company in the UK is seeking an IT Service Desk professional. The role involves providing technical support through various channels, diagnosing issues, and maintaining service standards. Candidate must have strong customer service skills, experience in similar roles, and knowledge of IT systems including Windows and Active Directory. Additional benefits include a competitive salary, pension, and an employee discount programme. Hours are on a rota basis, amounting to 37.5 hours per week.

Benefits

Competitive salary

Pension plan

Healthcare

Holiday allowance starting at 24-26 days per annum

Employee benefits programme

Cycle to work scheme

Employee Assistance Programme

Qualifications

• Strong customer service and communication skills.
• Previous experience in IT Service Desk or similar support role.
• Good all-round administrative skills with a solid core IT knowledge.

Responsibilities

• Providing face-to-face, telephone, and email support to end users.
• Logging and managing incidents using the IT service management system.
• Diagnosing and resolving common technical issues.
• Monitoring Service Desk queue and keeping users informed.

Skills

Customer service skills

Communication skills

Problem-solving skills

Organizational skills

Tools

Windows desktop operating systems

Microsoft Office

Active Directory

IT service management system

Job description

A family-owned construction company in the UK is seeking an IT Service Desk professional. The role involves providing technical support through various channels, diagnosing issues, and maintaining service standards. Candidate must have strong customer service skills, experience in similar roles, and knowledge of IT systems including Windows and Active Directory. Additional benefits include a competitive salary, pension, and an employee discount programme. Hours are on a rota basis, amounting to 37.5 hours per week.