Service Desk Analyst – Day Shift, Training Included

Telent; Farnborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology company in Farnborough seeks a Service Desk Analyst to provide exceptional customer service and support. The successful candidate will be the first point of contact for IT-related queries and will log incidents in an online portal. Essential skills include proficiency in Microsoft Office and experience in customer service or retail. This on-site role offers full training, a competitive salary, and numerous company benefits including a pension scheme and flexible benefits portal.

Benefits

Company pension scheme

Flexible Benefits portal

Occupational health support

Discounts on Cinema and Restaurants

Qualifications

• Experience in retail or customer service environments.
• Proficiency in using Microsoft Office applications.
• Willingness to learn and develop in a customer-focused role.

Responsibilities

• Act as the first point of contact for customer incidents and requests.
• Collect and log data regarding incidents and requests.
• Provide excellent customer service and follow up on actions.

Skills

Customer service experience

Communication skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Call handling experience

Job description

A leading technology company in Farnborough seeks a Service Desk Analyst to provide exceptional customer service and support. The successful candidate will be the first point of contact for IT-related queries and will log incidents in an online portal. Essential skills include proficiency in Microsoft Office and experience in customer service or retail. This on-site role offers full training, a competitive salary, and numerous company benefits including a pension scheme and flexible benefits portal.