Service Desk Analyst: 1st/2nd Line Tech Support & Customer Care

LMAX Group; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A financial services company in Greater London is seeking a Service Desk Analyst to provide 1st and 2nd line technical support for IT applications and drive improvements in user-facing services. Candidates should have a minimum of 1 year experience in a similar role, strong technical knowledge, and excellent customer service skills. The company offers a supportive workplace culture with benefits including 25 days of holiday, private medical coverage, and professional development opportunities.

Benefits

25 days of holiday

Bonus

Pension contribution

Private medical, dental, and vision coverage

Life assurance

Wellness contribution program

Volunteering days

Learning and development programs

Cycle to Work Scheme

Qualifications

• Minimum 1 year of experience in a similar role supporting corporate business.
• Experience building laptops/desktops.
• Experience supporting mobile devices and MDM applications.

Responsibilities

• Provide 1st and 2nd line technical support for IT applications.
• Drive improvements to user-facing services.
• Adhere to SLAs and KPIs.

Skills

Customer service skills

Technical knowledge

Interpersonal skills

Task management

Knowledge of computer hardware

Process driven

Understanding of TCP/IP networking

Tools

Service Now

Job description

A financial services company in Greater London is seeking a Service Desk Analyst to provide 1st and 2nd line technical support for IT applications and drive improvements in user-facing services. Candidates should have a minimum of 1 year experience in a similar role, strong technical knowledge, and excellent customer service skills. The company offers a supportive workplace culture with benefits including 25 days of holiday, private medical coverage, and professional development opportunities.