Service Desk Analyst

Experian Group; Nottingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global data and technology company is hiring Service Desk Analysts in Nottingham. You will provide technical support and excellent service to clients through various channels. This full-time position initially requires office presence, with potential for hybrid work. The ideal candidate has customer service experience, is adaptable, and focused on delivering high-quality outcomes.

Benefits

Flexible work environment

Great compensation package

25 days of annual leave

Pension plan

Qualifications

• Customer service and technical support experience is required, training will be provided.
• Excellent service-focused background, responding to individual client needs.
• Ability to adapt to the needs of the team and business.

Responsibilities

• Champion the delivery of excellent service and respond to client needs.
• Provide technical support to resolve client issues while keeping them updated.
• Collaborate with internal departments to resolve queries.

Skills

Customer service

Technical support

Collaboration

Adaptability

Job description

We are recruiting Service Desk Analysts to join our core technology function Experian IT Services (EITS) to provide support and provide great service through a variety of channels including digital, phone and email communications to our customers internally and externally.

You will achieve this by providing support, troubleshooting and resolution of customer and technical issues relating to the use of company products, services and related applications, ensuring the client experiences a simple and easy service.

You will use your first-class support skills to really engage with our clients and identify opportunities to provide service excellence, working together as one Experian across a multi-graphical team to build a holistic picture, address feedback and provide proactive service improvements.

These roles will be full-time office based in our Nottingham office for the 1st 3 months, with the possibility of moving to a hybrid working model.

You will work 37.5 hrs per week, covering a shift pattern of 8am - 6pm Monday to Sunday with no on-call or overtime required.

Important Responsibilities/Activities

• Champion the delivery of excellent service and responding to individual client needs
• Provide technical support to resolve client issues keeping the client updated throughout the support process
• Take full ownership to resolve queries by collaborating with other internal departments
• Consistently deliver outcomes to a high standard within agreed timescales, procedures and quality standards
• Achieve personal and team goals

About Experian

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Internal Grade G

Experience and Skills

• Customer service, technical support desk support experience is required, training will be provided.
• Excellent service-focused background, responding to individual client needs to a high standard
• Use standard PC software and all systems required for role
• Collaboration focused with the ability to work with contributors and partners at all levels.
• Ability to adapt to the needs of the team and business

Benefits

• Flexible work environment, working hybrid or in the office if you prefer following training.
• Great compensation package and discretionary bonus plan
• Core benefits include pension, bupa healthcare, sharesave scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Experian is proud to be an Equal Opportunity and Affluent Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.