Service Desk Analyst

Sanderson Recruitment Careers; Nottingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

A recruitment agency in the United Kingdom seeks candidates with excellent customer service skills for a desk-based role. Responsibilities include handling calls and focusing on customer experience. Ideal candidates are reliable, adaptable, and team-oriented, with the ability to learn new software quickly. This role promotes a diverse and inclusive environment, welcoming applications from all backgrounds.

Skills

Excellent customer service skills

Excellent telephone manner

Ability to handle conflict

Flexibility and adaptability

Team player

Good timekeeping

Confidence to question the status quo

Pattern recognition

Ability to learn new software

Receptive to feedback

Ability to improve learning

Job description

Job Description

Desk Operational Hours :

7am until 7pm on a 7.5-hour rolling shift basis as outlined below

Skills Required

• Excellent customer service skills, focusing on the customer rather than the technical and being able to control a call.
• Excellent telephone manner and written capability with comprehension. Ideally proven track record in a contact centre environment but not essential.
• Ability to handle conflict.
• Ability to be flexible and adaptable to change, even if it is a total surprise.
• Focus on the customer experience.
• Team player with the ability to focus on the team progression and not just your own.
• Reliable with good timekeeping.
• Confidence to speak up and question the Status Quo in a healthy manner.
• Pattern recognition to spot trends.
• Ability to learn new software.
• Able to receive feedback well.
• Ability to improve your own learning.

Please Note : Shortlisted candidates will be contacted via Call / Email.

Reasonable Adjustments

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourci...