Service Desk Analyst

Keg Wines International; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading pension services provider in the UK is looking for a Service Desk Analyst to maintain and support IT services. You will be responsible for resolving technical issues, managing IT assets, and ensuring smooth technology operations. The ideal candidate should have experience in service desk environments, strong communication skills, and a background in technical support. Competitive salary and benefits are offered.

Benefits

Competitive salary

Performance-related bonus

Pension scheme

Sports and social events

Training and development plan

Flu jabs

Qualifications

• Working knowledge of infrastructure technologies.
• Experience in a ticket-based Service Desk environment.
• IT support for Windows desktop users.

Responsibilities

• Resolve hardware, software, network, and application issues.
• Log and manage Service Desk tickets and deliver solutions.
• Support routine system checks and maintenance.

Skills

Infrastructure technologies (LAN, WAN, SAN)

1st line service desk support

Windows desktop support and Microsoft Server administration

Understanding of TCP/IP, DNS, DHCP, firewalls

Print server administration

Software asset management

Stakeholder management skills

Effective communication with non-technical colleagues

Ability to work with third-party support

Job description

Overview

TPT Retirement Solutions are seeking an experienced Service Desk Analyst to maintain and support IT services, resolve technical issues, and manage IT assets and licensing. Your work will help keep our technology running smoothly for all users.

Responsibilities

• Resolve hardware, software, network, and application issues via the Service Desk, escalating when needed.


• Log and manage Service Desk tickets, create knowledge base articles, and deliver timely solutions.


• Support routine system checks, troubleshooting, and maintenance.


• Generate performance reports and data analysis as required.


• Set up meeting rooms, presentations, and video conferences.


• Administer Windows Server, Exchange, Mimecast, Intune, VMware View, and mobile devices.


• Manage print servers, telephony, routine backups, and access controls.


• Support IT asset management, software license compliance, and create documentation.


• Engage with stakeholders, provide training and technical advice, and support new technology rollouts.

Skills & Qualifications

• Working knowledge of infrastructure technologies (LAN, WAN, SAN, server design, disaster recovery, data centres).


• Experience in a ticket-based Service Desk environment and providing 1st line service desk support.


• IT support for Windows desktop users and Microsoft Server administration (Active Directory, Group Policy, MS Exchange, MS Teams & Office 365).


• Solid understanding of TCP/IP, DNS, DHCP, firewalls.


• Experience with print server and telephone system administration.


• Familiarity with software asset management and licensing compliance.


• Effective stakeholder management skills, able to communicate clearly with non technical colleagues.


• Ability to work effectively with third-party support.

If you meet the requirements and want to make a difference, please apply and tell us how your skills fit the role.

If you enjoy supporting stakeholders, resolving complex issues and thrive on making a difference, please apply and tell us how your skills fit the role.

TPT Retirement Solutions values equality, diversity and the unique contributions of every person.

The Company

TPT Retirement Solutions (TPT) is one of the UK's leading providers of workplace pensions with over 75 years experience of managing defined benefit and defined contribution pension schemes. It has £11.1 billion of assets under management (as at 30 September 2024) and 470,000 members.

TPT's mission is to make pension schemes perform better for everyone, from the sponsoring employers and trustees to the members who are saving for the future. They are an innovative, forward-thinking organisation, investing in technology to improve the services they provide. TPT are ultimately owned by a pension fund, providing genuine alignment of interests with those of their clients and scheme members.

Benefits

• Competitive salary


• Performance-related bonus


• Pension scheme


• Sports and social events


• Training and development plan


• Flu jabs