Service Desk Analyst

Kingston and Richmond NHS Foundation Trust; City of Westminster; On-site; GBP 26,000 - 32,000; Full time

Job summary

Kingston and Richmond NHS Foundation Trust is seeking a Service Desk Analyst to act as the first point of contact for staff requiring digital support. You will provide 1st line incident and service request handling across diverse IT systems, logging, prioritising and resolving or escalating issues in a fast-paced healthcare setting.

The role emphasizes strong communication, information security awareness, and contribute to service improvements while benefiting from the organisation's focus on

Job description

The Service Desk Analyst is the first point of contact for Trust staff requiring digital support, delivering customer-focused 1st line assistance for incidents and service requests across a wide range of IT systems and devices. The role requires a solid understanding of desktop technologies, IT service management processes and information security, alongside strong communication and customer service skills. The post holder is responsible for accurate logging, prioritisation and resolution or escalation of issues, contributing to service improvement and maintaining high standards of operational support in a fast-paced healthcare environment., Your growthand personal happinessmattersto us.After all, we can't expect the best from you if we don't invest in your development and nurture your wellbeing.From the moment you join us, we're committed to fostering your professional and personal development within a supportive, empowering environment. Whether you're just starting your career or looking to advance further, we provide you with the tools and opportunities you need to succeed.We actively support colleagues to take part in research, quality improvement and innovation, whatever their role or level in the organisation. To support your wellbeing, we offer an extensive range of resources, including an on-site staff nursery at Kingston Hospital, wellbeing practitioners, regular wellbeing classes, dedicated staff physiotherapist, comprehensive occupational health services, 24/7 employee assistance programme, and a range of other support and activities. We also take every opportunity to thank and recognise the work our teams do, through weekly 'shoutouts' and patient feedback, monthly and annual awards. Wherever you work across our organisation, we look forward to welcoming you. At KRFT we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process. Developmentand staff wellbeing