Service Desk Analyst

Adroit People Limited (UK); Chester; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A technology services company based in Chester, UK, is seeking a Service Desk Analyst for a 6-month contract. This entry-level position requires effective communication in multiple languages (French, Spanish, Portuguese) and a background in technical service. The role involves troubleshooting application issues and adhering to service desk processes while working 50% from home and 50% on-site. Ideal for candidates looking to grow in the IT field.

Qualifications

• Entry-level position in IT service desk.
• Must communicate effectively in multiple languages.
• Adaptable to learning new skills and working collaboratively.

Responsibilities

• Troubleshoot and research application issues.
• Adhere to Service Desk processes and procedures.
• Contribute to achieving team targets and objectives.

Skills

Technical Service Desk background

Familiarity with ServiceNow

Multi-Lingual communication (French/Spanish/Portuguese)

Troubleshooting skills

Effective verbal and written communication

Ability to set priorities

Job description

Global Talent Acquisition - UK, EU & APAC

Location – Chester, UK (50% work from home & 50% from onsite)

Role Type: 50% work from home & 50% from onsite - the requirement is 50% from office. That translates to: 1 week – it’s 2 days at office, and the second week, it’s 3 days at office

Position type: Contract (6 months)

Responsibilities

• Technical Service Desk background
• Familiarity with ServiceNow
• Multi-Lingual effective and fluent communication in language(s) (French/ Spanish /Portuguese)
• Demonstrate ability to troubleshoot and research application issues.
• Ability to explain technical information to End Users with effective verbal and written communication.
• Be able to set priorities and handle multiple tasks. Ability to determine the priority of a problem and act accordingly.
• Adhere to Service Desk processes and procedures.
• Present a positive, effective, and flexible contribution to achieving team targets and objectives.
• Highly effective team player:
  • Openly and willingly shares ideas, knowledge, and expertise.
  • Communicates constructively.
  • Willingness to learn new skills and be open to consider different ideas and alternatives.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Information Technology

Industries

• IT System Training and Support and Software Development

Referrals increase your chances of interviewing at Adroit People Limited (UK) by 2x

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