Service Desk Administrator

Morgan Fire Protection; Elland; On-site; GBP 60,000 - 80,000; Full time

Job summary

A national fire protection company seeks a Service Desk Administrator to provide administrative support in a busy office environment. Responsibilities include data entry, managing schedules, and assisting with customer inquiries. Candidates should have proven administrative experience and be competent in Microsoft Office. The role offers a competitive salary aligned with the National Minimum Wage, comprehensive benefits, and opportunities for career progression.

Benefits

Pension

Life Assurance

Generous Holiday Entitlement

Employee Referral Scheme

Mental Health & Well-being Programme

Training and Development Opportunities

Qualifications

• Experience in a professional office environment is essential.
• Ability to manage multiple priorities effectively.
• Professional attitude with strong communication skills.

Responsibilities

• Provide comprehensive administrative assistance to the office team.
• Manage incoming calls and emails professionally.
• Maintain and update the CRM database accurately.

Skills

Proven administrative experience

Competent user of Microsoft Office

Excellent organizational skills

Strong written and verbal communication

Professional and customer-focused manner

Job description

Service Desk Administrator - Elland

Why Morgan Fire Protection?

Are you passionate about fire safety and protection?Morgan Fire Protectionspecialises in the delivery of planned and corrective maintenance for fire detection systems and portable extinguishers. While our operational resources are primarily based around London, we proudly offer national coverage through our reactive delivery model.

Basic Salary – Based on National Minimum Wage

Pension, Life Assurance & much more. – Please see our generous remuneration packages below

Morgan Fire Protection’s Service Desk Administrators

Provide support to the Service Desk team with administrative tasks, data entry, data cleansing and system work. Provide administrative support in a fast-paced, busy and varied work environment.

• Provide comprehensive administrative assistance to the office team, including data entry, document preparation, filing, and general office coordination.

• Work collaboratively with colleagues on a variety of projects and tasks as required, ensuring effective communication and timely completion of work.
• Act as a point of contact for field technicians — assigning callouts, managing schedules, and assisting with administrative needs such as parking, uniform orders, and equipment requirements.
• Handle incoming calls via the Avaya telephone system, responding professionally to new customer enquiries, service requests, and general queries.
• Monitor and manage the shared inbox, ensuring all incoming emails are responded to promptly and filed appropriately.
• Maintain and update the CRM (CASH) database to ensure accuracy and integrity of customer information, including regular data cleansing and updates. Full training will be provided.
• Support stock management processes by ordering materials and supplies from approved suppliers, based on engineer requirements, and maintaining organised and well-stocked storage areas.
• Oversee general office administration tasks such as filing, shredding, post handling (including franking), and maintaining a tidy and efficient working environment.
• Manage stationery orders and ensure office supplies are readily available and appropriately organised.
• Investigate and resolve customer queries efficiently, ensuring a high standard of service and professionalism at all times.

Please Note: training will be provided to ensure that all the above tasks can be carried out in line with company requirements

Who We’re Looking For

As well as having all the usual attributes of a great Morgan Fire Protection employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team….. For this specific opportunity, we are looking for candidates who offer:

• Proven administrative experience within a professional office environment.
• Competent user of Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Excellent organisational skills with the ability to manage multiple priorities, meet deadlines, and maintain attention to detail in a fast-paced environment.
• Demonstrates a high level of accuracy and thoroughness in all aspects of work.
• Strong written and verbal communication skills, with the ability to build effective working relationships at all levels.
• Ability to handle sensitive and confidential information with professionalism and discretion.
• Professional, approachable, and customer-focused manner, with a proactive and positive attitude.
• Dependable and punctual, demonstrating a strong sense of responsibility and commitment to team success.

Our Commitment to Attracting, Rewarding & Retaining Talent

At Morgan Fire Protection, we understand the pivotal role that fair compensation plays in the success of our team. That’s why we’re dedicated to providing exceptional remuneration packages that not only address the challenges of today’s economic landscape, but also include comprehensive benefits and incentives designed to enhance the well‑being and prospects of our employees, making their everyday lives more enjoyable and secure.

• Competitive Salary aligned with National Minimum Wage, with regular reviews to support your development
• Company Pension Scheme to help you plan for the future
• Life Assurance at 4x your annual salary, providing added peace of mind
• Generous Holiday Entitlement, including all Bank Holidays, to support a healthy work–life balance
• Employee Referral Scheme, offering up to £1,000 for every successful referral — with no limit on the number you can make
• Access to our Mental Health & Well-being Programme, ensuring you have the support you need
• Employee Recognition Scheme, celebrating outstanding contributions and achievements
• Training, Development and Career Progression Opportunities as part of a growing, supportive team
• Stable, structured working hours in a full-time, office-based role:
  Mon–Thurs: 8:30am–4:30pm
  Fri: 8:30am–4:00pm
  (with a 30-minute lunch break)

A Little More About Morgan Fire Protection

At our core, we are a small, regionally focused business that prides itself on delivering a bespoke and reactive service. Our clients receive undivided attention and dedication, ensuring their needs are met with precision and care.

Yet, we have the luxury of being part of a larger group of businesses within the Fire Protection, Security, and Building Management Systems industry. This connection allows us to share best practices, access learning and development academies, and benefit from Human Resource specialists and industry knowledge. This synergy ensures we are constantly improving and staying ahead in the critical service industry.

Our Commitment

We are large enough to provide comprehensive, industry-leading solutions, yet small enough to deliver a personal and caring service to each client.

Our Businesses Include:

• Alarm Communications acl.uk.com/careers
• Clymac clymac.co.uk/careers
• FAFS Fire & Security fafsfireandsecurity.com/careers
• Marlowe Kitchen Fire Suppression marlowefireandsecurity.com/vacancies/
• Morgan Fire Protection morganfire.co.uk/recruitment/
• Marlowe Smoke Control marlowe-aov.co.uk/careers/
• Marlowe Fire & Security marlowefireandsecurity.com/vacancies/

Equal Opportunities

At Morgan Fire Protection, we cultivate a vibrant, diverse, and inclusive environment where everyone can truly be themselves. We celebrate individuality and believe that a culture of inclusion helps us better serve our customers and innovate as a team. Our commitment to equal opportunities means we're here to support you—if you need any adjustments to fully participate in the recruitment process, just let us know. Together, we can create a workplace where everyone thrives.

Right to Work

Regrettably, we are unable to offer Right to Work Sponsorship.

If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.