Service Desk Administrator

Computerworld Personnel Ltd; Bristol; On-site; GBP 25,000 - 29,000; Full time

Job summary

A reputable manufacturer is seeking a Service Desk Administrator in Bristol to manage customer queries and coordinate service delivery. The ideal candidate will have proven experience in customer-facing roles and strong communication skills. This position offers a salary between £25,000 - £29,000, flexible working, and opportunities for technical advancement.

Benefits

Starting salary between £25,000 - £29,000

Opportunities for technical advancement

Flexible Working

Health & Wellbeing Program

Qualifications

• Proven experience in customer-facing administration and operations.
• Excellent communication skills - verbal, written, and interpersonal.
• IT proficiency, especially in service tracking, reporting, and administration systems.

Responsibilities

• Act as the primary point of contact for clients managing queries.
• Administer and coordinate all aspects of service delivery.
• Support the planning and scheduling of service engineers.
• Monitor and analyse job costing and service profitability.
• Drive awareness of service offering and support sales.

Skills

Customer-facing administration

Excellent communication skills

IT proficiency

Job description

Service Desk Administrator

Llanelli

£25,000 - £29,000

A well-established and successful manufacturer, this company is recognised as the market-leading brand within the industry and has a reputation for quality and innovation that is supported by its excellent technical team.

Role & Responsibilities:

• Customer Service Champion: Act as the primary point of contact for clients managing queries via phone, email, and face-to-face with professionalism and urgency.
• Operational Coordinator: Administer and coordinate all aspects of service delivery, including installations, maintenance, and contract support ensuring tasks are completed to the highest standard and deadlines are met.
• Engineer Liaison: Support the planning and scheduling of service engineers, ensuring they are well-briefed, resourced, and compliant with statutory regulations.
• Performance & Reporting: Monitor and analyse job costing and service profitability. Maintain complete traceability on all service activities and variance invoicing.
• Service Growth & Sales: Drive awareness of our service offering, support counter and contract sales, and identify new opportunities for department growth.

Knowledge, Skills & Experience:

• Proven experience in customer-facing administration and operations
• Excellent communication skills - verbal, written, and interpersonal.
• IT proficiency, especially in service tracking, reporting, and administration systems.

Benefits Package:

• A starting salary between £25,000 - £29,000
• Opportunities for technical advancement
• Flexible Working
• Health & Wellbeing Program

We are an equal opportunities employer and welcome applications from all suitably qualified persons. Please note that we can only respond to applicants whose skills and qualifications are suitable for this position.

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.