Service Desk Admin — Fast-Paced Customer Care & Data

Uxbridge Employment; United Kingdom; On-site; GBP 22,000 - 30,000; Full time

Job summary

A well-established business in the UK is seeking a Customer Care Team member. This role involves managing calls and queries related to engineer attendance, requiring strong customer service skills and the ability to handle multiple priorities. Ideal candidates will have experience in a service desk or customer service environment, with excellent communication abilities. Interested candidates should apply with their CV.

Benefits

Referral bonus of £100

Qualifications

• Previous experience in a service desk, customer service, or engineering support role.
• Confident phone manner with excellent communication skills.
• Strong admin and data entry capabilities.
• Highly organised, managing multiple priorities.

Responsibilities

• Handle inbound calls and log issues promptly.
• Respond to service inbox emails professionally.
• Generate customer quotes and contracts accurately.
• Log engineer calls and manage appointments.
• Create and manage returns and stock adjustments.
• Process completed service reports and close jobs.
• Maintain records in Salesforce and Excel.

Skills

Office admin experience

Customer service experience

Attention to detail

Communication skills

Organisational skills

Tools

Salesforce

Microsoft Excel

Job description

A well-established business in the UK is seeking a Customer Care Team member. This role involves managing calls and queries related to engineer attendance, requiring strong customer service skills and the ability to handle multiple priorities. Ideal candidates will have experience in a service desk or customer service environment, with excellent communication abilities. Interested candidates should apply with their CV.