Service Designer/User Experience

NTT DATA UK Ltd.; Camden Town; On-site; GBP 55,000 - 70,000; Full time

Job summary

A global innovator in design and technology is seeking a Service Designer/User Experience (UX) Hybrid in Camden Town. In this role, you will lead the design and research processes, ensuring solutions are user-centred and inclusive. The ideal candidate will have 8+ years of experience in service design and a strong portfolio. You'll collaborate with multidisciplinary teams to drive strategic design decisions. Join to help shape important services across various sectors.

Benefits

Flexible work options

Learning and development opportunities

Inclusive work environment

Qualifications

• 8+ years of relevant experience in service design, user experience, or human-centred design.
• Strong portfolio demonstrating strategic impact, storytelling, and end-to-end delivery.
• Proven expertise in user-centred design principles and research methodologies.

Responsibilities

• Lead end-to-end design and research activities.
• Work closely with cross-functional teams to develop design solutions.
• Translate insights into actionable design concepts.

Skills

Service design

User experience

Human-centred design

User-research methodologies

Agile collaboration

Accessibility standards (e.g. WCAG)

Education

Degree in Service Design, UX, HCI or Psychology

Job description

Service Designer/User Experience

Job

London

London, United Kingdom

Company NTT Data UK

Start date ASAP

Duration n/a

Wage Undisclosed

Closing date 30 November 2025

Posted on 30 October 2025

What you'll be doing:

As a Service Designer / User Experience (UX) Hybrid at Tangity, you'll play a key role in shaping human‑centred experiences across sectors such as banking, insurance, and public services, working within agile, cross‑functional teams. With 8+ years of experience in service design, UX, or user research, you'll bring expertise in understanding user needs and translating complex business and organisational challenges into clear, actionable design solutions.

You'll lead end‑to‑end design and research activities, from framing challenges and synthesising insights to developing service blueprints, prototypes, and journey maps that drive strategic decisions. Working closely with designers, researchers, and product teams, you'll ensure solutions are inclusive, accessible, and grounded in evidence and user insight.

Applicants must be clearable and be able to demonstrate their work through a portfolio.

What experience you'll bring:

Must Have:

• 8+ years of relevant experience in service design, user experience, or human‑centred design
• Strong portfolio demonstrating strategic impact, storytelling, and end‑to‑end delivery across digital and service experiences
• Proven expertise in user‑centred design principles, service design methods, and research methodologies
• Experience working within agile, multidisciplinary teams, collaborating with designers, researchers, and developers
• Skilled in planning, facilitating, and synthesising research and design activities independently
• Able to translate insights into actionable design concepts and influence decision‑making at all levels
• Confident in facilitating workshops, co‑design sessions, and engaging senior stakeholders
• Familiar with accessibility standards (e.g. WCAG) and inclusive design and research practices
• Eligible for SC clearance (British citizen or equivalent, with 5 years of continuous UK residency)

Nice to Have:

• Experience working with or alongside the UK public sector or to GDS (Government Digital Service) standards
• Exposure to digital service delivery, design systems, and cross‑channel experience design
• Degree in Service Design, UX, HCI, Psychology, or a related discipline

Who we are:

About NTT DATA and Tangity

NTT DATA is a trusted global innovator with over 100,000 professionals in 50+ countries. Headquartered in Tokyo, we bring elements of our Japanese heritage—precision, long‑term thinking, and social responsibility—into our UK work. In the UK, we work across telecoms, financial services, manufacturing, and the public sector, delivering end‑to‑end services from strategy to implementation.

Tangity—Part of NTT DATA—is a global design studio dedicated to humanising complexity. We combine Strategy, Technology, and Design to create meaningful, inclusive, and impactful services that improve lives and systems. Our studios work closely with delivery teams to embed design deeply into every project and across every touchpoint.

Why Join Us:

At Tangity, we believe in designing with purpose and delivering with impact. You'll join a growing design community embedded within a global consultancy, working on services that matter—with clients who are committed to transformation. We support your personal and professional development through mentoring, training, and a culture that values experimentation and learning.

Join us to humanise complexity—and help shape better systems, services, and experiences for everyone.

We're a business with a global reach that empowers local teams. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services allows you to achieve great things by working with brilliant colleagues and clients on exciting projects.

Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. We foster collaboration, well‑being, growth, and agility, leading to a more diverse, innovative, and competitive organisation.

We are also proud to share that we have a range of Inclusion Networks such as: the Women's Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network, and the Parent Network.

What we'll offer you:

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensures continuous growth and development opportunities for our people. We also offer flexible work options.

We are an equal opportunities employer. We believe in the fair treatment of all employees and commit to promoting equity and diversity in our employment practices. We are a Disability Confident Committed Employer; please let us know if you require reasonable adjustments during the recruitment process.