Service Designer - Government Client

Square One Resources; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A government sector consulting firm is seeking a Service Designer to transform public services using human-centred design. The role includes designing user journey maps and service blueprints. The ideal candidate has extensive experience in digital product delivery and a strong understanding of GDS standards. This position offers up to £455 per day with flexible remote work arrangements.

Qualifications

• Extensive professional agency experience in delivering digital products.
• Experience with GDS standards and ways of working.
• Strong portfolio showcasing end-to-end service design.

Responsibilities

• Transform public services to be more efficient and accessible.
• Apply human-centred design to address service challenges.
• Design User Journey Maps and Service Blueprints.

Skills

Experience delivering digital products

Knowledge of GDS standards

Strategic design expertise

User research insights

Facilitating Design Workshops

Understanding of usability standards

Job description

Job Title: Service Designer - Government Client
Location: London, Manchester, Newcastle or Portsmouth (Only 1 or 2 days per month in office required)
Salary/Rate: Up to £455 per day
Start Date: November 2025
Job Type: 3 month Inside (IR35 contract)

Company Introduction

We are looking for an experienced Service Designer with GDS and WCAG experience to join our Government sector client.

Job Responsibilities/Objectives

• As a Service Designer at our client, you'll play a pivotal role in transforming public services to be simple, efficient and accessible to all. Using human‑centred design you'll help address some of the tax system's biggest challenges.
• Apply knowledge in human factors, ethnography, and the user‑centred design process to products and services
• Take account of any contextual information or service data provided by the client or team
• Design the User Journey Map so we can identify pain points and issues that need to be addressed in a given service.
• Design the Service Blueprint and prepare it to be presented and delivered to the client.
• Take steps to reduce or control any risks that cannot be eliminated.
• Thrive working in an agile environment, using your own creativity, resourcefulness and initiative to maximise the quality of service design and its impact on the service development

Required Skills/Experience

• Extensive professional agency, consultancy and/or client‑side experience in delivering, influencing, shaping direction of creating digital products and services
• Experience and knowledge of GDS standards and ways of working
• Highly independent, flexible, and adapting to evolving environments, with well‑developed people skills.
• Breadth of strategic design and technical expertise - from research techniques to workshop facilitation to service design thinking with the ability to understand technical constraints and processes
• A strong portfolio that includes a collection of real‑life product examples and case studies that show your capability in design thinking with end‑to‑end services design practices
• Experience in converting insights and requirements derived from user research, business stakeholders and data analysis into practical execution. Aligning front to back of house experience design
• A strategic approach to problem‑solving and ability to think far beyond the user interface
• Experience in designing, service design blueprints, customer journey and empathy mapping
• Experience in facilitation of Design Workshops with a variety of stake holders at all levels of an organisation
• Proven experience practice knowledge working in Agile Projects from user stories and backlog management to acceptance criteria
• Solid understanding of usability and accessibility standards including Web Content Accessibility Guidelines (WCAG) & ISO 9241

If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.

Disclaimer
Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.
Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.