Service Designer - £472 per day - Inside IR35

Trades Workforce Solutions; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading digital services provider seeks a Service Designer to join a fully remote team focused on NHS projects. The role requires proven experience in service design, specifically in compliance with GDS standards. Responsibilities include designing user-centric services, collaborating across teams, and using data to inform decisions. Offering an immediate start, this contract runs until March 2026 with a rate of £472 per day, inside IR35.

Qualifications

• Proven experience as a Service Designer working on NHS projects.
• Strong knowledge and hands-on experience of GDS standards and ways of working.
• Experience working within UK government or public sector digital services.
• Confidence working in complex, regulated environments.
• Excellent stakeholder engagement and communication skills.

Responsibilities

• Design and iterate end-to-end services that meet user needs and NHS objectives.
• Apply GDS Service Standard and design principles throughout discovery, alpha, beta, and live phases.
• Map user journeys, service blueprints, and ecosystems across complex healthcare services.
• Collaborate with stakeholders across clinical, operational, and digital teams.
• Use research and data to inform service design decisions.
• Support teams through service assessments and design assurance processes.

Skills

Service Design

GDS standards

Stakeholder engagement

Communication skills

Job description

Service Designer

Fully Remote (UK-based)
£472 per day (Inside IR35)
Immediate start – contract until March 2026

We are looking for an experienced Service Designer to join a fast-paced digital team delivering services within the NHS. This is a fully remote contract role, open to UK-based candidates only, with an immediate start and running until March.

About the role

You will play a key role in designing and improving end-to-end services that meet user needs and align with organisational and policy constraints. You’ll work closely with multidisciplinary teams including product managers, delivery managers, user researchers, content designers, and developers.

Key responsibilities

• Design and iterate end-to-end services that meet user needs and NHS objectives

• Apply GDS Service Standard and design principles throughout discovery, alpha, beta, and live phases

• Map user journeys, service blueprints, and ecosystems across complex healthcare services

• Collaborate with stakeholders across clinical, operational, and digital teams

• Use research and data to inform service design decisions

• Support teams through service assessments and design assurance processes

Essential experience

• Proven experience as a Service Designer working on NHS projects

• Strong knowledge and hands-on experience of GDS standards and ways of working

• Experience working within UK government or public sector digital services

• Confidence working in complex, regulated environments

• Excellent stakeholder engagement and communication skills

Contract details

• Rate: £472 per day

• IR35: Inside IR35

• Location: Fully remote (UK-based)

• Start: Immediate

• Duration: Until March 2026

If you are an experienced Service Designer with NHS and GDS experience and are available to start immediately, we’d love to hear from you.