Service Designer

Experis; Greater London; Remote; GBP 80,000 - 100,000; Part time

Job summary

A healthcare consultancy in London is seeking a Service Designer with strong NHS experience for a 6-month remote contract. The role involves exploring current services, facilitating workshops with clinical teams, and designing user-centered solutions. Ideal candidates should have a strong background in service design and the ability to create safe spaces for honest discussions. This position offers a day rate of £490 via Umbrella.

Qualifications

• Strong experience in service design, ideally within large, complex environments.
• NHS experience is essential, with an understanding of pathways and governance.
• Confidence facilitating groups and creating safe, open spaces for discussion.

Responsibilities

• Explore current services to uncover pain points and unmet needs.
• Facilitate collaborative workshops with clinical teams and service users.
• Design future-state journeys and system improvements based on research.
• Develop prototypes and service blueprints for implementation.

Skills

Service design

NHS experience

Facilitation

User-centered design

Job description

Overview

• Role: Service Designer
• Location: London (Remote)
• Duration: 6 Months
• Day rate: £490 via Umbrella

Responsibilities

• Are you a thoughtful, intuitive designer who brings care, clarity, and calm to complex service challenges? We're looking for a Service Designer with strong NHS experience to help shape kinder, more seamless journeys for patients and frontline teams.
• In this role, you\'ll gently untangle service issues, understand needs in depth, and bring people together to reimagine how care could flow in a more supportive and human way.
• What you\'ll be doing
• Exploring current services to uncover pain points, unmet needs, and the root causes of service failures.
• Facilitating collaborative, creative workshops with clinical teams, operational staff, and service users.
• Designing future-state journeys, concepts, and system improvements informed by research and lived experience.
• Developing prototypes—service rehearsals, walkthroughs, and low-fidelity wireframes—to bring ideas to life.
• Producing clear, elegant service blueprints, frameworks, and guidance to support delivery into live environments.

Qualifications

• Strong experience in service design, ideally within large, complex environments.
• NHS experience is essential, with an understanding of pathways, governance, and frontline realities.
• Confidence facilitating groups and creating safe, open spaces for honest discussion.
• A thoughtful, people-centred approach, with an eye ...