Service Designer

Solirius Reply; Greater London; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Competitive Salary

Bonus Scheme

Private Healthcare

25 Days Annual Leave + Bank Holidays

Development training days

Enhanced Parental Leave

Paid Fertility Leave

Contributory Pension

Gym Membership

Flexible Working

Annual Away Days

Job summary

Solirius Reply is seeking a Service Designer to join a multidisciplinary team delivering secure, user-focused digital products for government and private sector clients. You’ll listen, communicate clearly, and apply a pragmatic, T-shaped approach to balance business needs with user expectations in a hybrid London setting.

You will develop service blueprints, map journeys, prototype rapidly, and collaborate with agile teams while coaching stakeholders in user-centred design and inclusive

Qualifications

• You understand user-centred design activities at all levels, from big picture to detailed interaction and information architecture.
• You’re able to understand, facilitate and communicate a vision of change from both business and user perspectives.
• You’re experienced in mapping service experiences and defining changes to meet user and business needs.
• You’re experienced at rapid prototyping to test, iterate and validate solution designs.
• You’re able to produce concise artefacts (e.g. personas, journey maps, blueprints, user stories) to help communicate user and business needs.
• You’re experienced at working with agile development teams and stakeholders to co-design products and services to meet user needs.
• You also able to support and coach teams and stakeholders in user-centred design and agile methodologies.
• You advocate for and ensure high standards of usability, accessibility and inclusivity for products and services.
• You have a detailed understanding and experience of working to the Government Service Standard. (essential)

Responsibilities

• Map and engage with different stakeholder groups.
• Carry out user research across internal and external user groups using appropriate methods.
• Analyze qualitative and quantitative research data and present insights to stakeholders.
• Define key metrics and measurements used to evaluate impact and inform enhancements.

Skills

User-centred design

Communication

Facilitation

Agile methodologies

Stakeholder engagement

Team collaboration

Tools

N/A

Job description

Role: Service Designer

Location: London/Hybrid

Clearances: Internal Background Check (DBS) / Eligible for Security Clearance

About Us

Solirius Reply, part of the Reply Group, is a technology consultancy and digital transformation partner that helps organisations solve complex challenges through strategy, design, engineering, and delivery.

We work closely with our clients to deliver secure, accessible, user-focused services that evolve with their needs. By combining deep technical expertise with people-centred design, we create solutions that deliver meaningful, lasting impact.

Our consultants partner directly with client teams, embedding into organisations to understand their goals, challenges, and users. This collaborative approach enables us to deliver tailored solutions that drive measurable outcomes across public and private sectors.

Past and present clients include the Ministry of Justice, Department for Education, Ministry of Housing, Communities and Local Government, UEFA, International Olympic Committee, and Mercedes-Benz. Our services span the full digital delivery lifecycle, including architecture, engineering, delivery management, user-centred design, business analysis, data, DevOps, and AI.

We operate as a collaborative and inclusive organisation that empowers our people to take ownership, innovate, and develop their expertise. As an equal opportunities employer, we are committed to encouraging equality, diversity, and social mobility, while creating opportunities for our teams to work on meaningful projects that deliver lasting impact.

Requirements

We're looking for a Service Designer to join our multidisciplinary team designing and delivering innovative digital products and services for our Government and Private Sector clients.

You’ll be a great listener and communicator with a creative, structured and logical approach towards understanding problems and designing inclusive, human-centred experiences.

We're specifically looking for a pragmatic team player with an appreciation of both business and user needs, who's keen to develop their ‘T-shaped' skills and is not afraid to take on new challenges

User-centred design

• You understand user-centred design activities at all levels, from the ‘big picture' through to detailed interaction, visual, content and information architecture design
• You're able to understand, facilitate and communicate a vision of change from both business and user perspectives
• You're experienced in mapping service experiences and defining changes to meet user and business needs
• You're experienced at rapid prototyping to test, iterate and validate solution designs
• You're able to produce concise artefacts (e.g. personas, journey maps, blueprints, user stories) to help communicate user and business needs
• You're experienced at working with agile development teams and stakeholders to co-design products and services to meet user needs
• You're also able to support and coach teams and stakeholders in the use of user-centred design and agile methodologies
• You advocate for and ensure high standards of usability, accessibility and inclusivity for products and services
• You have a detailed understanding and experience of working to the Government Service Standard. (essential)

Research and analysis

• You know how to map and engage with different stakeholder groups
• You're able to carry out user research across internal and external user groups, utilising different research methods as appropriate
• You're experienced in the analysis and synthesis of qualitative and quantitative research data and findings, and are able to communicate insights in an engaging and concise way to engage stakeholders in data-informed decisions
• You can define key metrics and measurements used to evaluate the impact of products and services and inform ongoing enhancements

Communications and productivity

• You have excellent verbal/written, listening and facilitation skills and are confident in communicating with stakeholders at all levels
• You have the technical literacy to understand (at a high-level) technical processes, concepts and constraints
• You have the ability to recognise and work within project constraints, supporting colleagues to ensure delivery of value to the client and their users
• You're keen to support the development of Solirius' internal culture, tools, processes and growth opportunities

The ideal candidate will share our values and be aligned with our ways of working and as your career progresses, you can expect to work across all areas of the development lifecycle, from strategy to implementation, and to take on assignments in different sectors. This will provide you with a broad base of experience from which to continue building an outstanding career.

Candidates should be open to working in different locations for different clients. Although most of our work is remote, candidates should be happy to meet regularly in our London office and travel as client needs dictate.

What We Offer

Benefits

• Competitive Salary
• Bonus Scheme
• Private Healthcare Insurance
• 25 Days Annual Leave + Bank Holidays
• Up to 10 days allocated for development training per year
• Enhanced Parental Leave
• Paid Fertility Leave (5 Days)
• Contributory Pension
• EAP with Help@Hand
• Gym Membership Benefits
• Flexible Benefits Allowance
• Cycle to Work and Electric Vehicle schemes
• Flexible Working
• Annual Away Days/Company Socials

Diversity and Inclusion

As an equal opportunities employer, we are committed to creating a work environment that supports, celebrates, encouraging and respects all individuals, where all processes are based on merit, competence and business needs.

Encouraging high social mobility is really important to us. We foster an inclusive culture by welcoming different perspectives, enabling equitable opportunities and promoting open dialogue. This commitment is reflected in initiatives such as our gender diversity group and our focus on mental health and wellbeing. Whatever stage you are at, you will find an environment where you can thrive.

Should you require further assistance or require any reasonable adjustments to be put in place to better support your application process, please do not hesitate to raise this with us.

As a Disability Confident employer, we are committed to ensuring our recruitment process is accessible and inclusive, enabling all candidates to demonstrate their skills, experience and potential.