Service Design & Transition Lead – Hybrid

Marks & Spencer Plc; Salford; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

20% colleague discount

Holiday allowance

Discretionary bonus

Pension

Job summary

Marks & Spencer plc is seeking a Service Design & Transition Manager to lead the design and transition of new and changed services into live support within the D&T Service Management team. You will ensure services are fit for purpose, deliver business value, and are backed by robust service designs and clear BAU readiness.

You will work with practice owners, partners and suppliers to embed SD&T practices, govern end-to-end delivery from design to BAU, and maintain up-to-date service

Qualifications

• Strong experience in Service Design & Transition and ITSM with ITIL knowledge.
• Ability to influence and collaborate with stakeholders across technology, business, partners and suppliers.
• Experience driving continual service improvement using data and quality-focused approaches.
• Understanding of IT infrastructure, applications and operational support models.

Responsibilities

• Lead and govern Service Design & Transition activities for new and changed D&T services.
• Own end-to-end delivery of Service Design and Transition from design to BAU support.
• Collaborate with stakeholders, partners and suppliers to embed SD&T practices.
• Manage and assure Service Design documentation, risks, issues and changes.
• Ensure services are operationally ready, supported and resilient, with peak readiness and comms.

Skills

Service Design

Service Transition

ITSM

ITIL

Stakeholder Mgmt

Continuous Improvement

Risk Management

Vendor Collaboration

Tools

ServiceNow

BMC Helix

Jira Service Management

Job description

Marks & Spencer plc is seeking a Service Design & Transition Manager to lead the design and transition of new and changed services into live support within the D&T Service Management team. You will ensure services are fit for purpose, deliver business value, and are backed by robust service designs and clear BAU readiness.

You will work with practice owners, partners and suppliers to embed SD&T practices, govern end-to-end delivery from design to BAU, and maintain up-to-date service