Service Design & Introduction Manager - Gov Contract - Outside IR35

Methods Business and Digital Technology; United Kingdom; Remote; GBP 60,000 - 80,000; Part time

Job summary

A leading IT consultancy is seeking an experienced SD&I contractor to manage service designs and transitions with a daily rate of £425. This remote role requires solid expertise in ITIL processes, supplier management, and service delivery metrics. Candidates should have practical knowledge in a high-pressure environment and experience in communication with various stakeholders. Initial contract duration is 4 months, starting as soon as possible.

Qualifications

• Proven experience in delivery in a similar role.
• Experience in a high-pressured environment.
• Experience in SLA reporting and KPIs.

Responsibilities

• Planning and coordination of resources for service transition.
• Creation of service designs meeting service-level targets.
• Documenting service support models based on ITIL.

Skills

Service Design/Architecture

ITIL Foundation Certificate

Supplier Management

Trend Analysis

Case Management Toolsets

Microsoft Office (Excel)

Communication with Stakeholders

Team Working

Self-management

Inter-personnel skills

Education

ITIL Foundation Certificate

Service Design Lifecycle module

Tools

ServiceNow

Job description

Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people‑centred, safe, and designed for the future.

Our human touch sets us apart from other consultancies, system integrators and software houses – with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.

We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.

Predominantly focused on the public‑sector, Methods is now building a significant private sector client portfolio.

Methods was acquired by the Alten Group in early 2022.

Apart of Methods Managed services, we are looking for an experienced SD&I contractor.

Role Description

Candidates must have a strong track record of performing a Service Design and Introduction role, ideally with a proven knowledge and understanding of how these align with ITIL processes.

Responsible for the planning and coordination of resources to ensure that services are effectively transitioned into service operation and that any changes to live services or retirements from live service are controlled.

• Responsible for the creation of service designs in accordance with the agreed service level targets
• Responsible for the design and documentation of ITIL based service support models
• Contributes to the efficiency & effectiveness of service delivery by ensuring the adherence to discrete standard models and the consideration of service‑related non‑functional requirements during on‑boarding.
• Documentation of the responsibilities of suppliers in service support and that the responsibilities match their contractual commitments
• Provides coordination between projects, suppliers, Service Operations, and live services teams
• Updates to the Service Catalogue to ensure it is maintained, contains accurate information on all operational services and those being prepared to be run operationally
• Ensuring that the service designs follow the standard approach for Capacity, Availability, Information Security and IT Service Continuity Management
• Identification of the Operational Level Agreements and underpinning contracts required to operate the service
• Creation or amendment of standard Service Designs, Service sheets and user‑facing service collateral
• Responsible for the creation of transition processes, standards, and templates
• Documentation of process flows across all in‑scope service support processes

Person Specification

This role would best suit an individual who has a proven track record in delivery in a similar role.

• Proven Experience and execution of service design/architecture and Introduction
• Experience of working in a high‑pressured environment
• ITIL Foundation Certificate (minimum) or Service Design Lifecycle module (preferable)
• Experience of SLA reporting, Key Performance Indicators, Dashboard reporting and Trend Analysis
• Supplier management experience
• Experience in case management toolsets – preferably ServiceNow
• Excellent working knowledge of Microsoft Office – particularly Excel
• Proven experience in communicating with a variety of stakeholders at different levels
• Strong Team working skills
• Able to work without supervision
• Strong inter‑personnel skills

CONTRACT RATE : £425 per day Outside IR35

4 month initial contract starting asap

Remote

As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected. Details of this will be discussed with you at interview.