Service Design Business Analyst — Hybrid (London)

HelloKindred; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A staffing agency for creative roles is looking for a Business Analyst to support a dedicated workstream in a hybrid environment. The role involves translating service and experience direction into structured requirements, facilitating collaboration across teams, and maintaining delivery flow. Ideal candidates will have a strong background in business analysis and the ability to articulate complex logic, along with a preference for working in familiar teams.

Qualifications

• Strong experience in business analysis within creative teams.
• Ability to articulate flow logic and requirements clearly.
• Experience in multidisciplinary digital or service design teams.

Responsibilities

• Support a dedicated workstream within a cross-functional pod.
• Translate service and experience direction into user stories.
• Facilitate alignment across service designers and product teams.
• Help maintain pod cohesion and delivery flow.

Skills

Business analysis

Experience analysis

Reasoning skills

Communication

Teamwork

Job description

A staffing agency for creative roles is looking for a Business Analyst to support a dedicated workstream in a hybrid environment. The role involves translating service and experience direction into structured requirements, facilitating collaboration across teams, and maintaining delivery flow. Ideal candidates will have a strong background in business analysis and the ability to articulate complex logic, along with a preference for working in familiar teams.