Service Delivery Supervisor

Network Plus; Higher Green; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading utility services provider in the UK seeks a Service Delivery Supervisor to oversee operational teams and ensure compliance with standards. The role includes supervising site operations, collaborating with customers, and providing operational reports. Ideal candidates will have qualifications in SHEA (Gas) and NRSWA. A competitive salary and benefits package are offered.

Benefits

Competitive salary

Full benefits package

Diversity-supportive workplace

Qualifications

• Experience managing operational teams in a utility environment.
• Understanding of gas operations and street works permits.
• Ability to provide effective reports and maintain client relations.

Responsibilities

• Supervise delivery teams during various work stages.
• Ensure compliance with statutory requirements.
• Work with the Customer Liaison Officer to meet client needs.
• Provide daily and weekly operational reports.

Skills

Supervisory skills

Team collaboration

Customer engagement

Education

SHEA (Gas)

NRSWA 1991 (Supervisor)

Job description

Description

As a Service Delivery Supervisor, you will manage the LDP Operational Teams in the successful delivery of the Cadent Mains Replacement Programme in the North West. The Service Delivery Supervisor will provide supervision to those teams under their jurisdiction, from work stack handover through to project completion in an effective and efficient manner. Success will be measured against our 3 imperatives; HSEQ performance, programme adherence and outstanding customer satisfaction.

Key Responsibilities

• Supervise the delivery teams during the works, including site set up, enabling of the works, Gas operations, backfill and reinstatement and site completion
• Attend all sites in order to disseminate the Construction Phase Plan information, including all RAMS, with regards setting up of the site and to brief the Team leader on their responsibilities to ensure that the works carried out on the Network comply with the relevant statutory requirements (CDM, IGEM) and Cadent standards and Procedures
• Supervise, the opening and closing of street works permits in accordance with NRSWA including the management of agreed Traffic Management and Permit Conditions and the timely capture of reinstatement completion information
• Ensure that all the client and operational requirements are met in a professional and efficient manner
• Work collaboratively with the Customer Liaison Officer to engage with customers and identify any specific needs (PSR, language line etc) to minimise disruption
• Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
• Ensure that safety issues are reported in line with Company procedures

Experience and Qualifications

• SHEA (Gas)
• NRSWA 1991 (Supervisor)
• SCO 1,2 & 5 (preferred)
• IOSH or SMSTS (preferred)
• NCO Gas Level 2 / Gas manager’s appreciation

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.

About Network Plus

Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.

We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.

We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.