Service Delivery Scheduler for Field Engineers

Reed; Birmingham; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading service organisation is looking for a skilled Service Delivery Planner in Birmingham to handle scheduling and coordination of service activities. The ideal candidate should have excellent communication skills, be IT literate, and excel in a fast-paced environment. Key responsibilities include coordinating engineer visits, managing service requests, and maximising engineer utilisation. This role offers an opportunity to make a significant impact on service delivery and customer satisfaction.

Benefits

Opportunities for growth and development

Collaborative team environment

Qualifications

• Proven ability to resolve customer issues and manage competing priorities.
• IT literate and confident with service databases.
• Experience in a fast-paced service environment is essential.

Responsibilities

• Coordinating and scheduling engineer visits for planned and reactive maintenance.
• Acting as the first point of contact for customer queries and service requests.
• Maximising engineer utilisation and ensuring SLA compliance.
• Liaising with internal teams, subcontractors, and suppliers to deliver seamless service.
• Managing subcontractor bookings and raising orders in line with company procedures.

Skills

Strong communication skills

Problem resolution

Commercial awareness

IT literate (Word, Excel, Outlook)

Calm and resilient under pressure

Fast-paced service experience

Job description

A leading service organisation is looking for a skilled Service Delivery Planner in Birmingham to handle scheduling and coordination of service activities. The ideal candidate should have excellent communication skills, be IT literate, and excel in a fast-paced environment. Key responsibilities include coordinating engineer visits, managing service requests, and maximising engineer utilisation. This role offers an opportunity to make a significant impact on service delivery and customer satisfaction.