Service Delivery & Planning Lead (Part-Time, Hybrid)

ADHD Embrace; Greater London; Vor Ort; Vollzeit

Jobbeschreibung

Job Description: Service Provision Lead (16 hoursper weekflexible)

About ADHD Embrace

We work to ensure that children and young people with ADHD are understood, supported and able to thrive.

ADHD Embrace is a smallandimpactful community charity supporting children and young people withAttention Deficit Hyperactivity Disorder(ADHD), along with their families and the professionals who work with them. For over 20 years, we have provided trusted information, practicalsupportand advocacy, building long-standing relationships within our community.

Our work is built around three pillars:

• Providing information,knowledgeand practical support
• Advocating for greater ADHD awareness
• Empowering children, youngpeopleand families affected by ADHD

The Service Provision Leadis responsible forleading the design,planningand evaluationofADHD Embrace’s services, ensuring they are high-quality, responsive to community needs and aligned with funding commitments.

Our services includecourses andworkshops for both parents and young people,expert-led seminars, advice clinics, informalmeet-upsand our Schools Outreach Programme, training teaching staffand providing ADHD awareness to parentsin schools and delivering teacher seminars.

This is a key role in a small charity and combineslong term planning withhands-on coordination. Thedelivery of theservice provision will be carried out bycolleaguesandexternalproviders.

The postholder will report to the Executive Director.

Key Responsibilities

1. Service design and planning

• Lead the development,planningand ongoing review of ADHD Embrace’s service offer, using a user-led approach informed by feedback and insight.
• Develop andmaintaina clear service delivery roadmap that supports families and young people atdifferent stagesof their ADHD journey.
• Ensure events and programmes are planned at least four to six months in advance.

2. Service delivery and team oversight

• Coordinate service delivery to ensure it meets agreedobjectives,budgetsand funder requirements.
• Oversee the quality and timeliness of delivery by staffand external service providers.

3. Insight,evaluationand impact

• Ensure feedback is gathered after events and activities and used to inform continuous improvement.
• Monitor service reach, beneficiarynumbersand impact, using both quantitative and qualitative data.
• Design and coordinate community surveys and consultation activity to inform future service development.

4. Management and fundingreporting

• Ensure service delivery meets funder requirements and supports reporting obligations.
• Prepare quarterly management information on service delivery,reachand impact.

Person Specification

• Experience delivering or coordinating services.
• Experience managing people within a small,part-timeor flexible team structure.
• Experience balancing planning,deliveryand stakeholder relationships.

Skills and Knowledge (essential)

• Strong organisational and prioritisation skills.
• Knowledge and understanding of neuro diversity(ADHDwould be desirable)
• Ability to work collaboratively withcolleagues and external partners.
• Ability tounderstand macro environmentwhile also managing practical delivery.
• Ability to innovate and use initiative.

Personal Characteristics

• Empathetic and values-driven, with a genuine commitment to ADHD Embrace’s mission.
• Self-motivated andabilitytowork in a varied role.
• Clear,openand honest communicator.
• Positive,flexibleand willing to roll up sleeves when needed.

Hours: 16hours per week, with occasional evening or weekend work to support events. This role could potentially be worked over three days,or on two days. We are open to considering applicants preferences.

• Employer pension contribution: 3% of salary
• Holiday entitlement: 30 days per year, including bank holidays (pro rata)

Location: Hybrid. The team works together in a shared office on Mondays. In-person events take place in and around Richmond,Kingstonand the surround areas. Outside of these commitments, the role can be carried out remotely. Local candidates are preferred.

Why work with us?

• Your work will genuinely matter.You’llbeensuring our service deliverymakesa real difference to children, young people,familiesand professionals working withyoung peoplewith ADHD.
• You’llbe part of a supportive, values-driven team.We are collaborative,kindand practical, and we care deeply about both our community and each other.
• We value balance and flexibility.This isan importantrolewhich will requireskilled application butwill enablethe postholder tohave ameaningfulpart-time role.Weunderstand that people do their best work when life is in balance.
• You’lljoin a charity with credibility and heart.With over 20 years of experience, ADHD Embrace is trusted by families and professionals alike — while still being small enough for your contribution to be visible and valued.

How to apply:

To apply, please send:

• A CV (no more than two sides of A4), and
• A short covering email outlining your relevant experience and motivation for applying

Please email your application [e-mail].

Deadline for applications:23March 2026(early application encouraged)