Service Delivery Planner in Burgess Hill

Energy Jobline ZR; Burgess Hill; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading organisation in demand planning located in Burgess Hill is seeking a Service Demand Planning Associate. This hybrid role involves coordinating supply-demand processes, monitoring service levels, and supporting internal teams to maintain efficiency in service operations. Candidates should have A-level education or equivalent, strong analytical skills, and experience using CRM or ERP systems. Competitive pay offered with a supportive team culture.

Benefits

Hybrid working (2 days in the office, 3 from home)

Weekly competitive pay

Collaborative and supportive team culture

Opportunity to contribute to key supply and demand processes

Qualifications

• Experience within a demand planning or scheduling role is desirable.
• Proven ability to manage multiple priorities in a fast‑paced environment.
• Experience using CRM or ERP systems.

Responsibilities

• Coordinate supply-demand balancing processes to ensure optimal resource allocation.
• Monitor service activity levels and implement corrective actions.
• Support demand-supply meetings with analysis and insight.

Skills

Analytical skills

Organisational skills

Communication skills

Attention to detail

Ability to manage multiple priorities

Education

A-level education or equivalent with GCSEs

Tools

CRM systems (e.g., SAP)

ERP systems

Job description

Job Description

Role: Service Demand Planning Associate
Location: Burgess Hill (Hybrid - 2 days per week in the office)
Hours: Full time
Pay: £15-£17 per hour PAYE (excluding holiday pay) / £19.89-£22.55 per hour UMB (including holiday pay)
Contract: 9-month contract (inside IR35)

An excellent opportunity has arisen for a Service Demand Planning Associate to join one of our longstanding clients, a leading organisation based in Burgess Hill.

Benefits

• Hybrid working (2 days in the office, 3 from home)
• Weekly competitive pay
• Collaborative and supportive team culture
• Opportunity to contribute to key supply and demand processes within a market‑leading organisation

The Requirements

• A-level education or equivalent, with GCSEs (including English and Maths at grades A‑C)
• Experience within a demand planning or scheduling role (desirable)
• Strong analytical and organisational skills, with high attention to detail
• Proven ability to manage multiple priorities in a fast‑paced environment
• Confident communicator with experience managing internal and external stakeholders
• Experience using CRM or ERP systems (e.g., SAP)
• Ability to work independently and collaboratively within a cross‑functional team
• Resilient, adaptable, and comfortable handling multiple enquiries

The Role

• Coordinate supply‑demand balancing processes to ensure optimal resource allocation and customer satisfaction across the UK and Ireland
• Monitor service activity levels, anticipate issues, and implement corrective actions to maintain balance between supply and demand
• Support demand‑supply meetings with analysis and insight to aid forecasting and planning decisions
• Maintain high data accuracy and system quality for inventory and planning records
• Work closely with internal teams to ensure accurate forecasting and effective communication of service requirements
• Support both short‑term and mid‑to‑long‑term planning activities, ensuring capacity alignment
• Collaborate cross‑functionally with teams including Logistics, Technical Service Managers, Sales, and Customer Projects
• Contribute to process improvement initiatives and identify opportunities for efficiency gains

If you're keen to join an exceptional team where you can play a key role in ensuring seamless service operations and planning excellence, please apply to this Service Demand Planning Associate role below or call Chloe McCausland on 01273 063769 between 8:30am - 5:00pm.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.