Service Delivery Model Review Project Manager – West Midlands Fire Service

National Fire Chiefs Council Limited.; Birmingham; On-site; GBP 100,000 - 125,000; Full time

Job summary

A public service organization in Birmingham is looking for a Service Delivery Model Review Project Manager. This role involves managing a high-profile project to assess and improve service delivery, engaging with leadership and community stakeholders. The ideal candidate will bring strong organizational and communication skills, with a track record of managing complex projects effectively. The position is temporary for at least 12 months with potential for extension.

Qualifications

• Proven experience in project management.
• Ability to manage high-profile projects.
• Experience engaging with senior leadership teams.

Responsibilities

• Manage the Service Delivery Model Review project.
• Coordinate project delivery and public consultation.
• Engage with various stakeholders in the organization.

Skills

Organizational skills

Communication skills

Problem-solving skills

Job description

Service Delivery Model Review Project Manager – West Midlands Fire Service

West Midlands Fire Service (WMFS) is the second largest fire and rescue service in England, serving an area of 902km square and a population of over 2.9 million people.

Our vision is ‘Making the West Midlands safer, stronger and healthier’.

This vision and the strategic goals outlined in ‘Our Strategy’ are what drives the people, professionalism and pride with which we serve our communities.

We are looking for passionate and motivated individuals who want to play a part in shaping the future of how we deliver for our communities.

Who can apply?

In addition to meeting the eligibility criteria outlined below, we welcome applications from those who can also evidence the relevant essential skills knowledge and experience outlined within the attached Job description.

Eligibility Criteria:

• Grey Book Staff: Current substantive or temporary Grey Book Station Commanders and those in the Station Commander Talent Pool.
• Green Book Staff: Applications are welcome from Green Book staff with a substantive role at spinal points of 27 & above.
• Green book staff not currently operating within middle management will have a two-part process in recognition of the behavioural assessment already undertaken by those who were successful in the Station Commander Assessment Centre. Shortlisted candidates will be required to complete a behavioural assessment in addition to the role based exercise and interview process detailed within this advert.

External Candidates

Applications are also welcome from external candidates able to demonstrate the essential qualifications and experience as detailed within the attached Job description.

About the Role

This is an exciting opportunity to manage one of the most high-profile and strategically important projects within WMFS, the Service Delivery Model (SDM) Review. This is a temporary opportunity of at least 12 months, with the potential to extend beyond depending on the needs of the project.

The SDM Review will shape how we deliver services, how we staff and resource our stations, and how we ensure we continue to meet the evolving risks and needs of our communities across the West Midlands.

As the SDM Review Project Manager, you will play a central role in driving this work forward. You will work closely with the SDM Review and Community Risk Management Planning (CRMP) Lead, engaging with the Senior Leadership Team, Fire Authority members, representative bodies, and staff across all levels of the organisation.

You will coordinate project delivery, engagement activity, and the public consultation process, ensuring that this critical project continues to progress on time, with transparency and accountability.

This is a unique opportunity for someone with strong organisational, communication, and problem-solving skills who is ready to take on a leadership challenge that will shape the future of our service.