Service Delivery Manager (Student Systems) - UOD2039

University of Dundee; Dundee; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading UK university is looking for a Service Delivery Manager to oversee the Student Systems team. The role involves ensuring that core student systems meet university requirements, leading the team to enhance system efficiency, and implementing business changes. The ideal candidate will have management experience in a digital environment and the ability to handle complex projects effectively.

Qualifications

• Demonstrable experience in a management role within Digital Services or similar team.
• Ability to build strong relationships and work effectively with other teams.
• Experience managing complex and diverse workloads to tight deadlines.

Responsibilities

• Lead the Student Systems team and manage changes effectively.
• Ensure student systems meet strategic and operational requirements.
• Deliver enhancements to the student systems within agreed constraints.

Skills

Management experience in Digital Services

Track record of implementing business change

Streamlining processes

Building strong relationships

Managing complex workloads

Job description

Service Delivery Manager (Student Systems) - UOD2039

Posted on 5 November 2025 | Reference: UOD2039

Digital & Technology Services provide IT services and facilities for the University of Dundee across all campuses. The directorate provides services ranging from the provision of the university core network & datacentres through to client devices and provision of enterprise business systems.

We are recruiting for an exceptional individual to join us as a Service Delivery Manager within Business Services, this role will be responsible for the day-to-day leadership of Student Systems team, working closely with external partners the team are responsible for maintaining & developing the University's core student systems which underpin the business processes associated with the applicant and student lifecycle.

Major components of systems portfolio include Tribal (CRM, SITS/eVision), TechnologyOne (Timetabling), Room Service, Alumni CRM. You will be working with varied IT Suppliers and University Departments/Schools to ensure that the applications meet evolving operational needs. The work is varied and interesting, no day is the same as the next.

Your priorities will include:

• Ensuring that the student systems meet the University's strategic and operational requirements.
• Improve the systems to achieve efficiencies and enable business areas to improve accuracy of their data, acting as a trusted advisor to the business systems owners and key stakeholders.
• Provide leadership to the Student Systems team and to the management of change.
• Delivery of enhancements to the student systems within agreed time, cost, and quality constraints.

Who we're looking for:

• Demonstrable experience in a management role within Digital Services or similar team.
• Demonstrable track record of successfully implementing business change.
• Experience in streamlining processes and contributing to systems improvements.
• Ability to build strong relationships and work effectively with other teams to help deliver key projects and developments.
• Ability to manage complex and diverse workloads to tight deadlines.

We are one of the UK's leading universities - internationally recognised for our expertise across a range of disciplines and research breakthroughs in multiple areas, including science, medicine and engineering, amongst many others. Conveniently located on the banks of River Tay, our main city-centre campus is at the heart of Dundee - an up-and coming, friendly, compact and affordable city with a rich heritage in design and technology. We also have campuses at Ninewells Hospital and in Kirkcaldy which are easily accessible via local transport links.

For further information about this position please contact Mark Lloyd, Assistant Director Digital & Technology Services at [emailprotected]. To find out more about Digital & Technology Services please visit www.dundee.ac.uk/it

The diversity of our staff and students helps to make the University of Dundee a UK university of choice for undergraduate, postgraduate and distance learning. Family friendly policies, staff networks for BME, Disabled and LGBT staff, membership of Athena SWAN, the ECU Race Equality Charter and Stonewall as well a full range of disability services, create an enjoyable and inclusive place to work.

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