Service Delivery Manager - South

ACS Performance; Dudley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading service management company is seeking a Service Delivery Manager to oversee operations in the South of the UK. Responsibilities include managing a team of field service engineers, driving operational efficiency, and ensuring high-quality service standards. The ideal candidate will have strong leadership skills, commercial acumen, and a proven track record in developing high-performing teams. This role is on-site with frequent travel.

Qualifications

• Must have experience managing logistics and field service tools.
• Proven track record in training and developing high-performing teams.
• Understanding of products such as hydraulic lorry loaders.

Responsibilities

• Lead and develop a field-based service team for efficiency.
• Maintain brand image and service standards throughout the region.
• Identify upselling opportunities and support service/product promotion.

Skills

Leadership in operational service management

Commercial acumen

Customer-focused with problem-solving mindset

Strong interpersonal skills

Tools

SAP

Job description

Overview

Position: Service Delivery Manager - South

Location: On-site, within commutable distance to Dudley, with frequent travel across Southern UK

About the Role

This is a strategic and hands-on leadership role where you'll manage a regional team of field service engineers and support staff. You'll be responsible for delivering exceptional customer service, driving operational efficiency, and ensuring commercial success across the South of the UK. The ideal candidate is a technically sound and commercially savvy service leader with a passion for team development and customer excellence.

Key Responsibilities

• Lead and develop a field-based service team; ensure safety, efficiency, and high performance
• Full P&L responsibility for regional service operations
• Maintain brand image and high-quality service standards (vans, workshops, staff)
• Ensure optimal workforce planning, training, and engagement
• Identify upselling opportunities through installed base knowledge
• Collaborate closely with sales teams to support service/product promotion
• Oversee resource allocation, ProCare profitability, and service delivery excellence
• Drive local technical support, first-line intervention, and development programs

Key Skills & Experience

• Strong leadership in operational service management
• Commercial acumen with P&L and service sales experience
• Experience managing logistics, spare parts, and field service tools (e.g., SAP)
• Customer-focused with a problem-solving mindset
• Understanding of products such as hydraulic lorry loaders
• Proven track record in training and developing high-performing teams
• Strong interpersonal and communication skills

ACS are recruiting for a Service Delivery Manager. If you feel that you have the skills and experience required in this advertisement to be a Service Delivery Manager, submit your CV including an outline of your experience as a Service Delivery Manager. It is a good idea to include a covering letter outlining your experience as a Service Delivery Manager with your application as this will enhance your chances of selection and improve your prospects of landing the Service Delivery Manager role you desire.