Service Delivery Manager - Passive Fire

Sanctuary Group; City Of London; On-site; GBP 49,000; Full time

Job summary

A not-for-profit organization in London is seeking a Service Delivery Manager for Passive Fire to oversee the delivery of high-quality maintenance services across multiple sites. Responsibilities include supervising the operations team, managing resources effectively, and ensuring compliance with health and safety legislation. The ideal candidate must be qualified to Fire Risk Assessor Level 3 and have proven management experience. Competitive salary and excellent employee benefits included.

Benefits

25 days annual leave (rising to 30 days)

Pension scheme

Life Assurance

Employee Advice Service

Cycle to Work scheme

Employee discounts

Wellbeing support

Qualifications

• Qualified to Fire Risk Assessor Level 3 or in pursuit of the qualification.
• Proven experience in managing staff and resources effectively.
• Working knowledge of passive fire safety management.

Responsibilities

• Supervise operations team for Passive Fire Safety works and maintenance duties.
• Respond to service delivery complaints and breakdowns.
• Manage resources, tools, and equipment maintenance.

Skills

Fire Risk Assessor Level 3

Management experience

Experience with passive fire delivery

Ability to manage resources effectively

Proven experience in meeting deadlines

Education

NVQ Level 3 in a core trade subject

ILM membership (Institute of Leadership)

Job description

Overview

We are seeking a Service Delivery Manager - Passive Fire to join our team in London. The role sits within Compliance and involves coordinating and ensuring the delivery of high-quality Passive Fire maintenance operations and remedials service across multiple sites that meets contract and service specifications and customer expectations.

Responsibilities

• Supervise the operations team carrying out Passive Fire Safety works, fault finding and maintenance duties in accordance with contract and service specifications.
• Respond to complaints and breakdowns in service delivery to meet customer expectations in accordance with contract and service specifications.
• Manage resources effectively, ensuring tools and equipment are maintained by staff; when stock issues arise, place orders within budget.
• Prepare quotation and tender documentation as required to meet customer expectations and to win new business where appropriate.
• Ensure the correct Schedule of Rates are in place for each job and that valuations are noted. Inspect and sign off completed works ensuring compliance with the company’s 3rd Party Certification.
• We work closely with the Home Office to prevent unlawful working. A basic Disclosure and Barring Service check will be necessary for successful applicants, which Sanctuary will pay for.
• To ensure full compliance with health and safety legislation, candidates must be qualified to Fire Risk Assessor Level 3, ILM membership (The Institute of Leadership), NVQ Level 3 in a core trade subject, or be currently undertaking the qualification. Original certification verifying proof of qualifications must be provided during the interview; copies and CSCS cards will not be accepted.
• Proven experience of working to deadlines and prioritising workloads.
• Working knowledge of passive fire delivery including management experience.
• Experience of working under a third-party accreditation (e.g., BM Trada requirements).
• Experience of effectively recruiting, managing and developing staff.
• This role will involve driving on company business; drivers must hold a full valid UK driving licence.

About Sanctuary and Inclusion

We provide in-house repairs and maintenance for a wide range of properties as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

Benefits and Compensation

As part of our commitment to making Sanctuary a great place to work, we offer an attractive employment package that recognises your contribution and supports your wellbeing, with flexibility to tailor employee benefits:

• 25 days annual leave (rising to 30 days) plus public holidays
• Pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee Networks supporting inclusion
• Role salary is £48,902 with an additional policy allowance of £1,388 per annum (rising to £51,476 with an additional policy allowance of £1,461 per annum after 12 months, subject to satisfactory performance)