Service Delivery Manager - IT, M365, Cloud, ServiceNow Hybrid (4d/w London) £80k basic + packag[...]

Energy Jobline ZR; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading tech organization in London is seeking a skilled Service Delivery Manager to oversee IT operations. The role involves managing SLAs, KPIs, and a small team, with a hybrid work model starting with 4 days in the London office. Strong experience with M365, Cloud (Azure & AWS), and ITIL is essential. This position offers exciting projects and career progression.

Qualifications

• Strong experience creating and managing SLAs, KPIs, and OLAs.
• Proven commercial track record as a Service Delivery Manager in complex IT environments.
• Good modern CyberSec & Compliance awareness.

Responsibilities

• Oversee IT operations and manage a small Support & Infrastructure team.
• Manage relationships and SLAs of third-party suppliers.
• Ensure effective stakeholder and vendor management.

Skills

Service Delivery Management

M365

Cloud (Azure & AWS)

ServiceNow

ITIL

CyberSec

SLAs

KPIs

SharePoint

Team & Vendor Management

Education

ITIL certification

Prince2 certification

Tools

ServiceNow

M365

Cloud technologies

Job description

Overview

Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.

We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

Job Description

Service Delivery Manager – IT, M365, Cloud, ServiceNow, SharePoint, ITIL, ITAM, CyberSec, SLAs, KPIs, OLAs, Hybrid (4d/w London)

This is a fantastic permanent Service Delivery Manager opportunity with a leading London based tech organisation.

The Service Delivery Manager role is Hybrid starting with 4 days a week in the central London office (reducing to 3 days a week after 3 months) and the rest of the time you will work remotely.

The Service Delivery Manager will oversee IT operations as well as a small Support & Infrastructure focussed Team (around 10 staff). As Service Delivery Manager, strong experience creating and managing SLA, KPIs, OLAs etc is essential as is ITIL. Strong M365, SharePoint, Cloud (both Azure & AWS) and ServiceNow experience is essential as is stakeholder and 3rd party management skills. Good modern CyberSec & Compliance awareness are required as Service Delivery Manager as is strong IT & Software Asset Management. The Service Delivery Manager will also manage the relationship and SLAs of 3 party suppliers and vendors as well as internal teams. As Service Delivery Manager, certifications such as Prince2, ITIL (ideally ITILv4+) are desirable as would any M&A experience.

Key skills

• Proven commercial track record as a Service Delivery Manager in complex IT environments
• Infrastructure
• M365
• ServiceNow
• ITIL
• Team & vendor management
• SLAs, KPIs, RFI, OLAs etc
• CyberSec
• Compliance /Data protection
• SharePoint
• Cloud (Azure & AWS)

Desirable skills

• Certifications (ITIL, Prince2, MS etc)
• ITILv4
• Hands on technical background

This is an exceptional Service Delivery Manager opportunity with exciting projects, career progression and a great package on offer.

Key Skills: Service Delivery Manager – IT, M365, Cloud, ServiceNow, ITIL, ITAM, CyberSec, SLAs, KPIs, OLAs, Hybrid (4d/w London)

*PLEASE READ BEFORE APPLYING*

Please ensure your location is clear on your CV/application. As the role requires 4 days per week on site in London (which day can vary at short notice) to start - location is a factor, applications without location may be rejected

*PLEASE DO NOT CALL THE SWITCHBOARD TO DISCUSS APPLICATIONS* Due to high volume we cannot discuss individual applications; one of our Consultants will contact you if your application is suitable.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.