Service Delivery Manager – Finance

Northgate Public Services; Tees Valley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading software solutions provider is seeking a motivated Service Delivery Manager – Finance in Tees Valley. You will ensure exceptional customer experience, manage financial operations, and build relationships with clients. The ideal candidate will have experience in ITIL processes, strong communication skills, and the ability to work under pressure. Benefits include private medical cover, 25 days of holiday, and a generous pension scheme.

Benefits

Private Medical Cover

25 days paid holiday

Life assurance cover

Group Pension Plan with employer contributions

Flexible benefits

Qualifications

• Proven record of delivering services to a high standard.
• Experience of working directly with customers in Healthcare.
• Experience of producing detailed and accurate reports.

Responsibilities

• Ensure team delivers exceptional customer experience.
• Monitor key performance metrics and produce service delivery reports.
• Manage end-to-end delivery of finance-related services.

Skills

Experience in ITIL Service Management processes

Strong communication skills

Excellent IT skills including MS Office and Google Tools

Attention to detail

Job description

Company Description

Come join us and make a difference in the world!

We’d love your help. And we’ll support you all the way. Discover more at www.necsws.com

Job Description

We are looking for a motivated and experienced Service Delivery Manager – Finance to join our health team! with responsibility of NEC Software Solutions UK Ltd (Medical Imaging and MIDRSS) diabetic eye screening solution.

As a Service Delivery Manager, you will be responsible for ensuring that our team delivers an exceptional customer experience that will result in increased business engagement and customer satisfaction.

Main Responsibilities

• Monitor key performance metrics and produce financial and service delivery reports.
• Manage end-to-end delivery of finance-related services (e.g., invoicing, contract reconciliations, customer reporting).
• Attend regular customer and internal meetings.
• Understand the contractual commitments in place with MI UK and MIDRSS customers and monitor to ensure contracted SLAs are delivered.
• Build strong relationships with finance teams, auditors, clients, and third‑party vendors.
• Identify trends and opportunities to streamline financial operations and enhance efficiency.
• Implement continuous improvement initiatives.
• Identify potential opportunities for future business expansion within existing services and customers.
• Work with members of staff from different teams and build strong working relationships.

Qualifications

Essential Competencies & Experience

• A proven record of delivering services to a high standard and meeting associated SLAs;
• Experience and detailed knowledge of ITIL Service Management processes;
• Experience of working directly with customers preferably in a Healthcare;
• Experience of producing detailed and accurate reports and documentation;
• Experience and involvement in Change Control processes;
• Experience of contributing to bids for new business;
• Strong communication skills;
• Excellent IT skills including good knowledge of MS Office and Google Tools;
• Attention to detail

Person Specification

• Ability to stay calm under pressure;
• Able to develop relationships with a wide variety of people;
• Capable of communicating with technical and non‑technical staff to translate customer requirements and issues;
• Ability to manage and engage effectively with senior stakeholders / decision makers
• Ability to manage multiple high‑profile accounts simultaneously.

• Ability to work with ambiguity and navigate/coordinate responses to complex issues where obvious solutions may not be available.
• Willing to challenge and improve existing processes and practices;
• Ability to contribute and participate in solution development;
• Capability to multi‑task and balance customer requirements and internal priorities;
• Excellent oral and written communication skills;
• Willing to travel to customer sites.

Additional Information

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs

Candidates must be able to demonstrate a pre‑existing right to work and travel within the UK. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks.

Who we are?

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.