Service Delivery Manager — Client Success & 24/7 Operations

Aptitude Software Limited; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A dynamic software company in the United Kingdom is seeking a Service Delivery Manager. In this role, you will act as the ambassador of the Assure offering, ensuring seamless delivery and managing client relationships with a 'Client First' approach. The ideal candidate should have 5 years of experience in project management, strong communication skills, and the ability to manage distributed teams. A competitive salary, bonus scheme, and benefits including healthcare and flexible working conditions are offered.

Benefits

401(k) retirement plan with matching

Competitive vacation and paid time off

Healthcare benefits

Life and Disability Insurance

Flexible working conditions and hybrid work model

Qualifications

• 5 years of experience in a similar role or project management capacity.
• Strong people management and relationship-building skills.
• Flexibility to adapt to rapid business changes.

Responsibilities

• Serve as the main point of contact for customers with recurring services.
• Onboard and transition clients smoothly from sales/project to delivery.
• Proactively manage client relationships and expectations.

Skills

Client management

Relationship-building

Critical thinking

Project management

Organizational skills

Communication

Negotiation

Job description

A dynamic software company in the United Kingdom is seeking a Service Delivery Manager. In this role, you will act as the ambassador of the Assure offering, ensuring seamless delivery and managing client relationships with a 'Client First' approach. The ideal candidate should have 5 years of experience in project management, strong communication skills, and the ability to manage distributed teams. A competitive salary, bonus scheme, and benefits including healthcare and flexible working conditions are offered.