Service Delivery Manager - Business Intelligence

Tria; Tyseley; Hybrid; GBP 70,000 - 75,000; Full time

Job summary

A global leader in consumer services is seeking a Service Delivery Manager to oversee Business Intelligence and Integration applications in Birmingham. You will ensure the stability and performance of services while working closely with internal stakeholders and offshore teams. Ideal candidates will have experience in managing service delivery and strong communication skills. The position offers a hybrid working model and a competitive salary of £70,000-£75,000 plus bonuses.

Qualifications

• Proven experience managing Service Delivery for BI and Integration platforms.
• Experience creating and implementing service processes in developing environments.
• Strong stakeholder management and communication skills.

Responsibilities

• Take ownership of service delivery, ensuring stability and performance.
• Work closely with offshore teams to establish best practices.

Skills

Service Delivery Management

Stakeholder Management

Communication Skills

Team Leadership

Job description

Overview

Service Delivery Manager - Business Intelligence

Birmingham - Hybrid (2-3 days a week)

£70,000-£75,000 + Bonus

Our client, a global leader in consumer services, is looking for a Service Delivery Manager to oversee the delivery and performance of all Business Intelligence and Integration applications. You'll take ownership of service delivery, ensuring stability, performance, and continuous improvement of BI and Integration platforms. You'll work closely with offshore teams and internal stakeholders, helping to mature service processes and establish best practices across a growing environment.

Responsibilities

• Take ownership of service delivery, ensuring stability, performance, and continuous improvement of BI and Integration platforms.
• Work closely with offshore teams and internal stakeholders to mature service processes and establish best practices across a growing environment.

Qualifications

• Proven experience managing Service Delivery for BI and Integration platforms
• Experience creating and implementing service processes in developing or immature environments
• Strong stakeholder management and communication skills
• Previous experience leading offshore teams

If you meet some of the above requirements, please apply for more information