Service Delivery Manager (12 months FTC)

Leonardo; Southampton; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Leonardo UK is seeking a Service Delivery Manager to join the Cyber & Security Solutions Division on a 12 months fixed-term contract to cover maternity leave. You will lead cross-team service delivery, ensure operations meet compliance standards, and coordinate improvements to keep services resilient and customer-focused.

The role offers a blended hybrid working model with home and on-site collaboration at one of our offices, and exposure to critical defence and government projects.

Qualifications

• Experience delivering services in a security or government context.
• Strong stakeholder management and problem-solving skills.
• Ability to work in agile, cross-functional teams.

Responsibilities

• Lead and coordinate service delivery across teams.
• Resolve incidents and drive service improvement.
• Collaborate with customers to ensure resilience and compliance.

Job description

Your Impact

Are you ready to take ownership of essential business services that support national security and public sector operations? At Leonardo UK, our Service Delivery Managers play a key role in ensuring services are delivered effectively, meet operational and compliance standards, and evolve to support changing business needs. You'll work across teams to coordinate service delivery, resolve issues, and contribute to service improvement initiatives - helping ensure our services remain resilient, customer-focused, and aligned with business priorities.

Job Description

Your Impact

Are you ready to take ownership of essential business services that support national security and public sector operations? At Leonardo UK, our Service Delivery Managers play a key role in ensuring services are delivered effectively, meet operational and compliance standards, and evolve to support changing business needs. You'll work across teams to coordinate service delivery, resolve issues, and contribute to service improvement initiatives - helping ensure our services remain resilient, customer-focused, and aligned with business priorities.

Your work at Leonardo UK will see you take the lead in solving customer problems in an agile, innovative and team-centric manner. The role may involve a blended hybrid working model, with a mixture of working from home and working on site at one of our Leonardo offices to ensure close collaboration with the wider team and with our customers.

Leonardo UK is seeking a Service Delivery Manager to join the Cyber & Security Solutions Division team on a 12 months long fixed-term contract to cover maternity leave. This role is focused on delivering, maintaining, and improving platform and systems engineering solutions that underpin critical defence, government