Service Delivery Manager

Brook Street; West of England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A healthcare service provider is seeking a Service Delivery Manager in Cheltenham to manage day-to-day service delivery, oversee subcontractors, and maintain communication with various stakeholders. The ideal candidate possesses strong interpersonal skills and a customer service focus. This role offers benefits including annual leave, pension scheme, and private healthcare.

Benefits

26 days annual leave plus UK bank holidays

Pension scheme with 5% employer contribution

Discretionary bonus scheme

Private healthcare

Enhanced maternity and paternity packages

Qualifications

• Experience managing supply chain and subcontractors.
• Excellent written and verbal communication skills.
• Ability to meet tight deadlines.

Responsibilities

• Manage supply chain and subcontractors proactively.
• Act as main contact for contracts.
• Lead and support on-site coordinators.

Skills

Excellent interpersonal skills

Strong IT skills, including MS Office

Highly organized

Ability to work under pressure

Self-motivated

Job description

Overview

Service Delivery Manager - Gloucester/Cheltenham

Join a rapidly growing healthcare service provider managing over 200 contracts across 40 NHS Trusts.

Role Summary

Based within Cheltenham, you will manage day-to-day service delivery, lead on-site coordinators, and ensure smooth supply chain operations to prevent service delays. You'll work closely with the Regional Service Delivery Manager and Operations Director.

Responsibilities

• Manage supply chain and subcontractors proactively
• Act as main contact for contracts
• Lead and support on-site coordinators
• Ensure timely stock distribution and purchase order authorisation
• Train Trust staff on company systems
• Maintain clear communication with Trust, suppliers, subcontractors, and teams
• Support surgical units with administration and purchasing
• Provide data analysis and assist with clinical trials when required
• Attend key meetings with Trust and suppliers

Skills and Experience

• Excellent interpersonal, written, and verbal communication skills
• Strong IT skills, including MS Office and data handling
• Highly organised with strong time management and prioritisation abilities
• Ability to work well under pressure and meet tight deadlines
• Self-motivated with excellent customer service focus
• UK driving license desirable

Benefits

• 26 days annual leave plus UK bank holidays
• Pension scheme with 5% employer contribution
• Discretionary bonus scheme
• Private healthcare (Aviva & MediCash)
• Enhanced maternity and paternity packages
• Company sick pay
• Bike2Work voucher scheme

Be part of a dedicated team delivering trusted healthcare services. Apply today!

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.