Service Delivery Manager

Airbus; Stevenage; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A leading aerospace company is seeking a Service Delivery Manager to support Google Workspace services in the UK. The role involves ensuring reliability, performing ITIL-based support processes, and managing service agreements. Ideal candidates will have experience in IT infrastructure, Google Workspace, and be customer-oriented. The position offers a competitive salary and various perks including flexible working arrangements.

Benefits

Competitive salary

Annual profit share

Contributory pension

Flexible working hours

Unlimited access to e-learning courses

Health and wellbeing benefits

Qualifications

• Experience in operational activities in provider and service management.
• Experience in IT infrastructure and Google Workspace/Microsoft Office 365 products and services.
• Customer experience oriented.

Responsibilities

• Ensure reliability and security of Google Workspace services.
• Perform ITIL based support processes including incident management.
• Manage and report on the planned operating budget.

Skills

Operational activities in provider management

Experience with Google Workspace

Service-oriented

Tools

Google Workspace

Microsoft Office 365

Security products (e.g. McAfee, Stormshield, Netskope)

Job description

Job Description:

SECURITY CLEARANCE: Must be able to gain UK SC Clearance

LOCATION: Mon-Fri - Newport / Portsmouth / Stevenage sites

TRAVEL: Business trips are to be expected within the UK or Europe, and therefore, you must be willing to travel accordingly.

TYPE: Full time

HOURS: 37

What’s in it for you

• Financial Reward: Competitive salary, annual profit share, contributory pension, share options, car leasing scheme, free onsite parking, season ticket loan, tax-free technology scheme, discounted shopping and much more
• Work / Life Balance: 37 hour week, flexible working around core hours and Friday afternoons off, hybrid working, up to 2 additional days per month as TOIL, option to buy/sell
• Personal Development: Personalised development plan, Airbus Leadership University and unlimited access to 10,000+ E-learning courses, internal mobility including international opportunities
• Health & Wellbeing: Wellbeing benefits (including 24/7 online GP and mental health support), Employee Assistance Programme, discounted family health / dental insurance / eye tests, cycle-to-work scheme
<>Family and Caregiving: Life assurance, enhanced pay for maternity, paternity, adoption and shared parental leave and caregiving
• Inclusive Environment: Wellbeing room, Multi-faith room, Employee Representative Groups (Gender, LGBTQ+, International, Generational, Disability, Social & Cultural Diversity, Neurodiversity)

Our world is changing. And so are we. From our commitment to zero-carbon flight (#ZEROe) to cleaning up space, sustainability is at the heart of our purpose. So what's your next change?

Are you creative and innovative?

Are you customer and solution oriented?

Are you prepared to re-think Information Management services?

A vacancy for a Service Delivery Manager (Google Workspace) has arisen within Airbus Defence and Space in Newport, Stevenage or Portsmouth to join our Digital team.

We deliver the expertise, technology and equipment for Airbus Defence & Space products – We pioneer sustainable aerospace for a safe and united world!

Digital is transforming and evolving but we need even more talented people who can make a real difference to how we support, enable and deliver a broad range of technological solutions and services to our customers.

As part of our transformation, the new operating model is oriented around multi-functional, agile teams working with the business and developing our digital capabilities.

What you will contribute to the team

• You will be responsible for the reliability, availability and security of Google Workspace services in the UK.
• You will perform ITIL based support processes that include incident, problem, change, configuration, and event management.
• You will ensure that service agreements with the provider are observed and concluded.
• You will analyse service KPIs (Key Performance Indicators) and user feedback to propose and implement improvement actions, and increase the level of customer satisfaction.
• You will manage and report on the planned operating budget.
• You will contribute to the definition of new products and services with the project teams.

About you

• Experience in operational activities in provider and service management.
• Experience in IT infrastructure and Google Workspace/Microsoft Office 365 products & services.
• Experience in security products (e.g. McAfee, Stormshield, Netskope) would be a plus.
• Service and customer experience oriented.

Not a 100% match? No worries! Airbus supports your personal growth with customised development solutions.

How we can support you

Many of our staff work flexibly in many different ways, including part-time. Please talk to us at the interview about the flexibility you need and we’ll always do our best to accommodate your request.

Please let us know if you need us to make any adjustments for the selection process – you can share this with your Talent Acquisition Partner if you are invited to interview. Examples may include (but not exclusive to) accessible facilities; auxiliary aids; room layout, etc. Any information disclosed will be treated in the strictest confidence.

As a Disability Confident Employer, Airbus