Service Delivery Manager

Kingfisher; Southampton; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading home improvement company is seeking a Service Delivery Manager to oversee the operational management of new retail systems and ensure effective service delivery. This role requires demonstrable experience in managing services and stakeholders, along with a focus on continuous improvement. The position is based near Southampton, offering a blend of remote and office work.

Benefits

Competitive benefits package

Opportunities for career growth

Flexible working environments

Qualifications

• Demonstrable experience as a Service Delivery Manager or Service Owner in multinational companies.
• Experience of Service Introduction and Delivery Management in a multi-supplier outsourced environment.
• Retail systems experience desirable but not essential.

Responsibilities

• Conduct IT service reviews with business functions and service providers.
• Accountability for escalated issues and Managed Incidents.
• Ensure new services are introduced with appropriate monitoring metrics.

Skills

IT Service Management

Problem Management

Network Management

Project Management

Customer Support

Tools

ServiceNow

ITIL

Solari

Job description

Overview

Were Kingfisher A team made up of over 74000 passionate people who bring Kingfisher - and all our other brands : B&Q Screwfix Brico Depot Castorama and Koctas - to life. Thats right were big but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world. And thats where you come in.

At Kingfisher our customers come from all walks of life and so do we. We want to ensure that all colleagues future colleagues and applicants to Kingfisher are treated equally regardless of age gender marital or civil partnership status colour ethnic or national origin culture religious belief philosophical belief political opinion disability gender identity gender expression or sexual orientation.

We are open to flexible and agile working both of hours and location. Therefore we offer colleagues a blend of working from home and our offices located in London Southampton & Yeovil. Talk to us about how we can best support you !

We are looking for a Service Delivery Manager / Service Owner to join us to take accountability for the operational management and introduction of new retail systems across Kingfisher Group and our Banners . This position is responsible for maintaining integrity and managing performance across all associated systems ensuring new services are introduced effectively and agreed business outcomes are achieved .

This role is based at our B&Q head office just outside Southampton with the expectation of 2-3 days a week in the office.

Whats the job

• Conduct IT service reviews with business functions and service providers ensuring vendors achieve the required targets.
• Take accountability for escalated issues and Managed Incidents ensuring prioritisation of technical resources to achieve desired outcomes.
• Clearly understand the business priorities and drivers ensuring roadmaps for IT services are aligned accordingly.
• Ensure new services are introduced effectively with appropriate monitoring metrics and support in place.
• Protect services by managing risks approving changes and planning releases .
• Work with Delivery stakeholders to foster and maintain a service culture and continuous improvement ethos.

What you’ll bring

• Demonstrable experience working as a Service Delivery Manager / Service Owner within multinational companies.
• Retail systems experience (till systems POS etc) - desirable but not essential.
• Experience of Service Introduction and Delivery Management in a multi-supplier outsourced environmen t.
• Proven track record of continuous service improvement.
• The ability to communicate and influence effectively with senior stakeholders peers and external providers turning technical information into business language and vice versa.
• Experience of Product & Platform Agile delivery frameworks and Dev / Ops models.
• A tenacity to deliver with the resilience to deal with difficult situations.

Be Customer Focused constantly improving our customers experience

• I listen to my customers
• I use available data to help make decisions

Be Human acting with humanity and care

• I do the right thing
• I am respectful

Be Curious thrive on learning thinking beyond the obvious

• I build and share new ideas
• I try new things and share my learnings

Be Agile working with trust pace and agility

• I have courage to be creative
• Done is better than perfect I aim for 80 / 20

Be Inclusive acting inclusively in diverse teams to work together

• I embrace allyship
• I have self-awareness and a desire to learn

Be Accountable championing the plan to deliver results and growth

• I own my actions
• I understand the Kingfisher plan and how it relates to my role

At Kingfisher we value the perspectives that any new team members bring and we want to hear from you. We encourage you to apply for one of our roles even if you do not feel you meet 100% of the requirements.

In return we offer an inclusive environment where what you can achieve is limited only by your imagination! We encourage new ideas actively support experimentation and strive to build an environment where everyone can be their best self. Find out more about Diversity & Inclusion at Kingfisher here!

We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career.

Interested Great apply now and help us to Power the Possible.

#LI-KO1

Required Experience : Manager

Key Skills

IT Experience,Data Center Experience,Problem Management,Network Management,Management Experience,Solaris,Customer Support,ServiceNow,IT Service Management,ITIL,Project Management,Operating Systems

Employment Type : Full-Time

Experience : years

Vacancy : 1