Service Delivery Manager

Strategic Resources European Recruitment Consultants Ltd; Scotland; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading recruitment consultancy in the UK is seeking a Service Delivery Manager to ensure reliable delivery of IT services. This role involves managing vendor relationships, overseeing service performance, and aligning IT with business needs within the energy sector. Candidates must possess a degree in IT and have proven experience in service delivery. The position is based in Aberdeen and requires candidates to have the Right to Work in the UK.

Qualifications

• Proven experience in IT Service Delivery in an energy-related organisation.
• Strong understanding of Oil & Gas environments.
• High integrity and commitment to confidentiality.

Responsibilities

• Manage delivery from key vendor companies ensuring compliance and performance.
• Oversee IT service performance to meet SLAs.
• Collaborate with business to translate needs into service plans.
• Manage IT service contracts and conduct regular reviews.
• Produce dashboards and reports on service KPIs and SLAs.

Skills

IT Service Delivery

Contract Management

Excellent Communication

Stakeholder Management

Strategic Thinking

Leadership

Education

Degree in relevant IT field

Job description

JOB DESCRIPTION

Job Title: Service Delivery Manager

Department: IT, Data & Digital

Onshore/Offshore: Onshore

Location: Aberdeen

Reports to: IT, Data & Digital Manager

Temporary Contract - PAYE tax status

12-month contract

Start date ASAP

Role Purpose

The Service Delivery Manager is responsible for ensuring the reliable, efficient, and secure delivery of IT services that support critical business operations. They act as the bridge between IT and business units, managing vendor relationships, service performance, and compliance with industry standards, while driving continuous improvement and alignment with strategic objectives in a highly regulated and safety-critical environment.

Responsibilities

• Manage delivery from the key vendor companies that provide IT support ensuring contractual obligations are met and services are aligned with business needs and compliance standards.
• Oversee the delivery and performance of IT services ensuring systems are consistently available and meet SLAs.
• Collaborate with business units to understand operational priorities and translate business requirements into service delivery plans that support strategic goals.
• Collaborate with the Cyber Security Manager to monitor and mitigate the IT derived risks for the organisation.
• Manage the IT service contracts, conducting regular service reviews and performance assessments, escalating and resolving service issues with third‑party support teams.
• Engage with business units to understand operational priorities and pain points, translating business needs into service improvement initiatives.
• Support digital transformation and automation projects through an IT PMO aligned to the company’s Business Improvement Team process.
• Produce regular dashboards and reports on service KPIs and SLAs, using these to identify trends and areas for improvement using performance data.

Geographical Span:Company Assets - UKCS

Travel Required:Occasional as required

Professional/Educational Requirements

• Degree qualified in a relevant IT field
• Proven experience in IT Service Delivery in an energy related organisation.
• Strong understanding of Oil & Gas environments.
• Strong contract management skills.
• Excellent communication and stakeholder management skills
• Strategic thinker with a proactive approach to emerging threats
• Ability to translate business requirements into technical specifications.
• Collaborative leadership style with a focus on mentoring and development
• High integrity and commitment to confidentiality

Candidates must have The Right to Work in the UK, as no sponsorship is available.